Implementation Manager, Singapore

Taxbit; Singapore; On-site; SGD 118,000 - 187,000; Full time

Benefits offered by this job

Equity (RSUs)

PTO

Wellness benefits

Flexible hours

Job summary

Taxbit, a leading tax-automation platform, is seeking an Implementation Manager in Singapore to drive enterprise onboarding and successful handoffs to Customer Success. You will partner with exchanges, marketplaces, and FinTechs to design, implement, and activate TaxBit solutions, aligning with engineers and SMEs to maximize value.

You’ll translate business objectives into actionable implementation plans, manage risks, and lead cross-functional teams across Sales, Product, Engineering, and

Qualifications

• Bachelor’s degree in accounting, business, information systems or similar.
• 4+ years of experience in technology consulting, project management, or professional services.

Responsibilities

• Own end-to-end implementations from kickoff through handoff to CSM/CX.
• Translate customer requirements into a clear implementation strategy including data migration and API/CSV/SDK work.
• Bridge customer and internal teams to ensure alignment and outcomes.
• Identify risks and escalate issues to protect timelines and value.
• Lead cross-functional collaboration across Sales, Product, Engineering, and Support.

Skills

English & Mandarin proficiency

Stakeholder management

Customer-focused delivery

Project management

Education

Bachelor’s Degree in Accounting, Business, Information Systems or similar

Tools

AWS

APIs

Integration technologies

Job description

Founded by CPAs, tax attorneys, and engineers, Taxbit is the leading innovator automating global tax reporting for the digital economy. Taxbit's AI-enabled platform streamlines compliance related to digital assets, payments, and other financial transactions. Its unique combination of deep subject matter expertise and AI-forward technology have made it a fast-growing disruptor trusted by the world's leading fintechs, marketplaces, digital asset players, Big 4 accounting firms, traditional enterprises, and government agencies. Backed by top-tier Silicon Valley VCs, Taxbit's team is located across offices in San Francisco, New York, Seattle, Salt Lake City, London, Madrid, and Singapore.

Opportunity for Impact

As an Implementation Manager, you’ll serve as a trusted advisor to our enterprise customers by:

• Partnering closely with exchanges, marketplaces, and FinTechs to design, implement, and activate TaxBit’s products and solutions
• Working in close collaboration with our engineers and subject matter experts (SMEs) to optimize quality and business impact for your portfolio of customers
• Creating feedback loops from our largest customers back to our engineering teams to help inform our product roadmap and design value-adding products

You’ll have lots of fun opportunities to scale your impact in a hypergrowth startup!

This role requires professional proficiency in both English and Mandarin. This role is open only to candidates who currently reside in Singapore and are legally authorized to work in Singapore (e.g., holders of a valid Employment Pass or Permanent Resident status). The position requires on-site availability and alignment with local business operations.

Role and Responsibilities

• Own End-to-End Implementations: Lead customer implementations from kickoff through successful handoff to CSM/CX, managing project plans, milestones, action items, dependencies, and customer communications.
• Develop and Execute Implementation Strategy: Translate customer requirements and business objectives into a clear implementation strategy, including sequencing of CSV, API, SDK, data migration, validation, and filing-readiness activities.
• Drive Customer and Technical Alignment: Understand customer business and technical requirements and serve as the bridge between customer stakeholders and internal teams to ensure the implementation approach meets desired outcomes.
• Manage Risks, Dependencies, and Escalations: Proactively identify implementation risks, determine root causes, develop mitigation plans, and elevate issues appropriately to protect timelines, customer outcomes, and time-to-value.
• Lead Cross-Functional Collaboration: Coordinate effectively with Sales, Product, Engineering, Support, CSM/CX, and other stakeholders to resolve dependencies, align priorities, and maintain clear ownership throughout the implementation lifecycle.
• Own Customer Communication and Trust: Lead effective implementation meetings, provide clear status updates and recaps, communicate decisions and tradeoffs, and maintain transparency around progress, risks, and next steps.
• Drive Technical Implementation Excellence: Develop sufficient technical fluency across implementation architecture, data models, CSV/API/SDK integrations, and data validation to diagnose issues and guide appropriate implementation decisions.
• Improve Implementation Processes and Methodologies: Identify recurring challenges and opportunities for improvement, test new approaches, and develop scalable processes, templates, workflows, and implementation standards that improve predictability and time-to-value.
• Coach and Scale Knowledge Across the Team: Share implementation best practices, mentor and coach peers, create reusable resources and enablement materials, and help establish consistent project-management, technical, and customer-management practices.
• Drive Continuous Improvement and Organizational Impact: Use implementation data, customer feedback, lessons learned, and cross-functional insights to identify systemic issues, influence product and process improvements, and establish scalable operating models across the implementation organization.
• AI Enablement & Optimization: Leverage AI tools and emerging technologies to streamline implementation processes, automate repetitive tasks, improve data accuracy, and enhance project delivery efficiency while ensuring solutions align with business objectives, customer requirements, and data security standards.

Professional Qualifications

• Bachelor’s Degree in Accounting, Business, Information Systems or similar
• 4+ years of experience in technology consulting, project management, professional services or related fields

Personal Characteristics

• This role requires professional proficiency in both English and Mandarin
• Experience in enterprise architecture, including AWS, integration technologies, and APIs
• Experience working with Engineering teams
• Effective communication and customer management skills
• Strong problem solving skills and an ability to thrive amidst ambiguity
• Strong desire to work in a hyper-growth startup with a collaborative teamwork and leadership approach
• Passion for and curiosity about digital assets
• Background and expertise in FinTech, RegTech, or Tax & Accounting preferred

Compensation

The base salary range for this role is 118,000 SGD –187,000 SGD. Certain roles may be eligible for incentive compensation, equity, and benefits. Actual compensation will vary depending on various job-related factors, including, but not limited to location, experience, level, and job qualifications.

• Competitive cash compensation (based on experience)
• Equity (RSUs)
• Competitive benefits package
• Financial wellness benefits
• Paid Time Off (PTO)
• Monday team lunches, snacks, and drinks
• Paid parental leave
• Workplace autonomy and flexibility in task execution
• By submitting an application for this role, you certify that the information contained in the application is correct to the best of your knowledge. You understand that to falsify information is grounds for refusing to hire you, or for discharge should you be hired.
• For US roles, employment with the Company is at will unless otherwise stated in a written agreement signed by the CEO of the Company. This means that either the Company or the employee can terminate the employment at any time and for any reason, with or without notice.