Immediate hiring - IT Service desk Support / IT Support

ITCAN PTE. LIMITED; Singapore; In loco; SGD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

ITCAN PTE. LIMITED in Singapore seeks a level 1 IT support engineer to handle phones, emails, onsite and remote assistance for software, hardware, and network issues.

You will install and troubleshoot Windows 10/11, configure MS Office 365 and Outlook, manage Active Directory, and log incidents in ServiceNow or Jira while meeting SLAs.

Competenze

• Diploma / Degree in IT, Computer Science, or related field.
• Good knowledge of Windows OS, MS Office, and basic networking (TCP/IP, DNS, DHCP, VPN).
• Experience with imaging tools, Outlook configuration, and remote support tools.

Mansioni

• Provide level 1 support over the phones, emails and provide support for software, hardware and network-related issues via onsite, remote, phone, and ticketing system.
• OS & Application Management: Install, configure, and troubleshoot Windows 10/11, MS Office 365, Outlook, and other business applications
• Hardware Management: Setup, maintenance, and troubleshooting of desktops, laptops, printers, scanners, and other peripherals
• Active Directory: User creation, password resets, group policies, and access management in AD
• Ticketing & Documentation: Log, track, and resolve incidents in ITSM tool (ServiceNow / Jira) within defined SLAs

Conoscenze

Windows OS

MS Office

Networking basics

Imaging tools

Outlook configuration

Remote support tools

Formazione

Diploma / Degree in IT or related field

Strumenti

ServiceNow

Jira

Imaging tools

Descrizione del lavoro

Key Responsibilities:

• Provide level 1 support over the phones, emails and Provide support for software, hardware and network-related issues via onsite, remote, phone, and ticketing system
• OS & Application Management: Install, configure, and troubleshoot Windows 10/11, MS Office 365, Outlook, and other business applications
• Hardware Management: Setup, maintenance, and troubleshooting of desktops, laptops, printers, scanners, and other peripherals
• Active Directory: User creation, password resets, group policies, and access management in AD
• Ticketing & Documentation: Log, track, and resolve incidents in ITSM tool (ServiceNow / Jira) within defined SLAs

Required Skills & Qualifications:

• Diploma / Degree in IT, Computer Science, or related field
• Good knowledge of Windows OS, MS Office, and basic networking (TCP/IP, DNS, DHCP, VPN)
• Experience with imaging tools, Outlook configuration, and remote support tools