IMMEDIATE HIRING- FRESHER IT Executive

ITCAN PTE. LIMITED; Singapore; On-site; SGD 26,000 - 37,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking a Desktop Engineer to provide first-level desktop and end-user support for incidents and service requests on onsite channels. You will troubleshoot Windows OS, MS Outlook, hardware, and mobile devices, while maintaining ticket ownership and clear communication with users.

Freshers are welcome and basic networking knowledge is a plus. This role emphasizes customer service, timely updates, and adherence to IT procedures and security guidelines.

Qualifications

• Diploma in Information Technology, Computer Science, or related field.
• Freshers welcome; prior desktop/end-user support experience is a plus.
• Basic knowledge of Windows OS, MS Outlook, desktop/laptop hardware, and mobile devices.
• Basic understanding of networking and IT troubleshooting concepts.
• Strong communication and customer-service skills.
• Good problem-solving abilities.

Responsibilities

• Provide first-level desktop and end-user support for incidents and service requests.
• Troubleshoot desktop, laptop, operating system, application, and peripheral issues.
• Assist users with Windows OS, MS Outlook, mobile devices, and other common apps.
• Respond promptly to incidents, investigate issues, and provide resolutions.
• Document troubleshooting steps and resolutions in the ticketing system.
• Deliver a professional and customer-focused support experience.
• Follow IT support procedures and security guidelines.

Skills

Windows OS

MS Outlook

Hardware basics

Mobile devices

Customer service

Troubleshooting

Education

Diploma in IT/CS

Job description

Job Description & Requirements

Job Title: Desktop Engineer
Experience: Freshers / 0–1 Year

Job Description

• Provide first-level desktop and end-user support for incidents and service requests received through walk-in and onsite support channels.
• Troubleshoot desktop, laptop, operating system, application, and peripheral-related issues.
• Assist users with Windows OS, MS Outlook, mobile devices, and other commonly used applications.
• Respond promptly to reported incidents, investigate issues, and provide temporary or permanent resolutions where possible.
• Provide regular status updates and escalated unresolved or complex issues to the appropriate support team.
• Maintain ownership of assigned tickets and follow up with users until issues are resolved and closed.
• Accurately document troubleshooting steps, resolutions, and relevant information in the ticketing system.
• Deliver a professional and customer-focused support experience.
• Manage user expectations and highlight potential escalations to the Team Lead.
• Assist with basic hardware, software, connectivity, and peripheral troubleshooting.
• Follow established IT support procedures, service standards, and security guidelines.

Qualifications

• Minimum Diploma in Information Technology, Computer Science, or a related field.
• Freshers are welcome to apply; prior desktop/end-user support experience is an advantage.
• Basic knowledge of Windows OS, MS Outlook, desktop/laptop hardware, and mobile devices.
• Basic understanding of networking and IT troubleshooting concepts.
• Good communication, interpersonal, and customer-service skills.
• Strong troubleshooting and problem-solving abilities.