IKEA Alexandra - Customer Relations Officer (1 year contract)

IKEA; Singapore; Vor Ort; SGD 36.000 - 48.000; Vollzeit

Zusammenfassung

IKEA in Singapore seeks a Customer Experience Liaison to create a joyful shopping environment. Responsibilities include ensuring safety and cleanliness, managing customer inquiries, coordinating events, and maintaining operational standards. The candidate should possess strong communication skills, be team-oriented, and have good computer literacy. Weekend and public holiday shifts required. Please apply before May 10, 2026.

Qualifikationen

• Strong communication and interpersonal skills with a passion for children and people.
• Committed and motivated team player capable of working independently.
• Able to provide solutions for customers and assist with operational issues.
• Good computer literacy and multi-tasking ability.

Aufgaben

• Ensure a friendly, safe, and secure shopping environment for all IKEA visitors.
• Contribute to the department’s action plans and take ownership of deliverables.
• Responsible for the safety and cleanliness of children’s areas and amenities.
• Plan, coordinate, and follow up on IKEA Family activities.
• Handle customer queries and complaints professionally to enhance shopping experience.
• Record information, handle paperwork, and compile statistics.

Kenntnisse

Strong communication skills

Interpersonal skills

Problem-solving

Computer literacy

Multi-tasking ability

Jobbeschreibung

Job Description

Reporting to the Shopping Experience Manager, you will be the liaison officer to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.

Responsibilities

• Ensure IKEA Alexandra Store is a friendly, safe and secure environment for all IKEA visitors and customers.
• Understanding and contributing to the department’s action plans and taking ownership on your part for deliverables.
• Being knowledgeable around customer shopping experience and the daily checklists to improve on the customer service delivery.
• Being responsible for the children’ safety and cleanliness in Smaland, and amenities such as 1st Aid Room, Nursing Room, etc.
• Plan, co‑ordinate and follow up on the IKEA Family activities and IKEA Family Kids Club activities.
• Handling all customers’ queries or complaints professionally and improve customer service delivery to enhance customers’ shopping experience.
• You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job.

Qualifications

• You have strong communication and interpersonal skills with passion for children and people.
• You are a committed and motivated team player, who is also able to work independently.
• You are able to provide solutions for customers and assist on operational issues.
• You have good computer literacy, multi‑tasking ability and enjoy being in a hands‑on operation role.
• You are able to commit to working both retail shifts during store operating hours, inclusive of both weekends and Public Holidays.

Additional Information

Please apply by 10 May 2026.