ID Manager

ARTDECOR DESIGN STUDIO PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

ARTDECOR DESIGN STUDIO PTE. LTD. in Singapore seeks an experienced Interior Design Manager to lead the design team, drive sales, and oversee renovation projects, ensuring profitability and high customer service standards.

The role requires strong leadership, proven sales capabilities, and the ability to manage projects from concept to completion while coordinating with carpentry, suppliers and project managers to deliver exceptional spaces.

Qualifications

• Minimum 5 years of experience in Singapore's interior design or renovation industry.
• Minimum 2 years of experience in a supervisory or management role preferred.
• Proven track record in achieving sales targets and managing an interior design team.
• Strong knowledge of residential and commercial renovation processes.
• Good understanding of carpentry works, renovation materials, construction methods and project costing.
• Strong leadership, communication and negotiation skills.
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Responsibilities

• Lead and drive the interior design team to achieve monthly, quarterly and annual sales targets.
• Develop effective sales strategies to increase revenue and market share.
• Generate new business opportunities through referrals, networking, marketing leads and business partnerships.
• Monitor individual designers' sales performance and conversion rates.
• Conduct regular sales meetings and provide coaching to improve closing rates.
• Assist designers in handling major clients, negotiations and closing high-value projects.
• Ensure timely follow-up on enquiries, quotations and potential clients.
• Identify opportunities to expand the company's residential and commercial renovation portfolio.
• Oversee renovation projects undertaken by the interior design team.
• Ensure projects are properly planned, coordinated and completed within agreed timelines.
• Monitor project progress, workmanship quality and customer satisfaction.
• Coordinate with carpentry department, project managers, suppliers and subcontractors.
• Ensure proper communication between designers, site supervisors and production teams.
• Assist in resolving project delays, technical issues and customer complaints.
• Conduct site inspections when necessary.
• Ensure proper project documentation, variation orders and handover procedures.
• Ensure compliance with applicable Singapore renovation regulations, building management requirements and workplace safety procedures.
• Monitor project profitability and identify areas for improvement.
• Work closely with the accounts department to ensure timely progress payments and outstanding collections.

Skills

Leadership

Sales

Team management

Negotiation

Communication

Job description

1. JOB OVERVIEW

We are seeking an experienced, motivated and results-driven Interior Design Manager to lead our interior design team. The successful candidate will be responsible for driving sales performance, managing interior designers, overseeing renovation projects, ensuring profitability and maintaining high standards of customer service. The ideal candidate must possess strong leadership qualities, excellent sales capabilities, sound technical knowledge and the ability to manage a team independently.

2. KEY ROLES & RESPONSIBILITIES

A. SALES & BUSINESS DEVELOPMENT

• Lead and drive the interior design team to achieve monthly, quarterly and annual sales targets.
• Develop effective sales strategies to increase revenue and market share.
• Generate new business opportunities through referrals, networking, marketing leads and business partnerships.
• Monitor individual designers' sales performance and conversion rates.
• Conduct regular sales meetings and provide coaching to improve closing rates.
• Assist designers in handling major clients, negotiations and closing high-value projects.
• Ensure timely follow-up on enquiries, quotations and potential clients.
• Identify opportunities to expand the company's residential and commercial renovation portfolio.

B. TEAM LEADERSHIP & MANAGEMENT

• Lead, supervise and motivate a team of interior designers.
• Establish clear individual and team sales targets.
• Conduct regular performance reviews and provide constructive feedback.
• Mentor junior designers in sales techniques, design presentations, project management and customer handling.
• Recruit, train and develop new interior designers.
• Monitor team attendance, discipline, productivity and professionalism.
• Build a positive, accountable and high-performance working culture.
• Address internal conflicts and maintain effective teamwork.
• Identify and develop potential team leaders for future expansion.

C. PROJECT MANAGEMENT & OPERATIONS

• Oversee renovation projects undertaken by the interior design team.
• Ensure projects are properly planned, coordinated and completed within agreed timelines.
• Monitor project progress, workmanship quality and customer satisfaction.
• Coordinate with the company's carpentry department, project managers, suppliers and subcontractors.
• Ensure proper communication between designers, site supervisors and production teams.
• Assist in resolving project delays, technical issues and customer complaints.
• Conduct site inspections when necessary.
• Ensure proper project documentation, variation orders and handover procedures.
• Ensure compliance with applicable Singapore renovation regulations, building management requirements and workplace safety procedures.

D. COST CONTROL & PROFITABILITY

• Ensure projects achieve the company's required gross profit margins.
• Review quotations, costing and project budgets before approval.
• Monitor material costs, subcontractor charges and project expenses.
• Prevent unnecessary discounts, cost overruns and unapproved additional works.
• Ensure all variation orders are properly documented and charged.
• Monitor project profitability and identify areas for improvement.
• Work closely with the accounts department to ensure timely progress payments and outstanding collections.
• Reduce project wastage, rework and unnecessary operational expenses.

E. CUSTOMER SERVICE & QUALITY ASSURANCE

• Ensure designers maintain professional relationships with customers.
• Handle escalated customer complaints and disputes.
• Ensure customers receive regular updates on renovation progress.
• Monitor workmanship quality and ensure projects meet company standards.
• Minimise defects, delays and customer dissatisfaction.
• Ensure proper project completion, defect rectification and handover.
• Encourage positive customer reviews, repeat business and referrals.
• Protect and enhance the company's reputation and brand image.

F. REPORTING & MANAGEMENT RESPONSIBILITIES

• Submit weekly and monthly sales performance reports.
• Monitor individual designers' sales pipelines and confirmed contracts.
• Report project profitability, outstanding payments and operational issues.
• Conduct weekly team meetings to review sales and project progress.
• Recommend improvements to company systems, SOPs and operational efficiency.
• Work closely with senior management to achieve business expansion targets.
• Ensure all team members comply with company policies and procedures.

3. JOB REQUIREMENTS

• Minimum 5 years of experience in Singapore's interior design or renovation industry.
• Minimum 2 years of experience in a supervisory or management role preferred.
• Proven track record in achieving sales targets and managing an interior design team.
• Strong knowledge of residential and commercial renovation processes.
• Good understanding of carpentry works, renovation materials, construction methods and project costing.
• Strong leadership, communication and negotiation skills.
• Abi