ICT Support Executive

SPGS INTERNATIONAL SCHOOL (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

The SPGS International School (Singapore) PTE. LTD. is seeking an ICT Support Executive to provide day-to-day technical support for staff and students, ensuring smooth operation of the School's ICT systems, devices and applications.

You will handle first- and second-level helpdesk tasks, manage Windows, macOS and iOS devices, and assist with classroom technology, vendor coordination and preventive maintenance. Weekend duties may be required from time to time.

Qualifications

• Strong working knowledge of Windows and macOS operating systems.
• Experience supporting Apple and Microsoft devices.
• Familiarity with ICT troubleshooting, networking, MDM and common software applications.
• Excellent communication, interpersonal and problem-solving skills.
• Ability to work independently and in a school environment.
• Willing to undertake continuous professional development.

Responsibilities

• Provide first- and second-level ICT helpdesk support for hardware, software, network and apps.
• Install, configure, maintain and troubleshoot Windows, macOS and iOS devices.
• Support deployment and management of mobile devices per ICT policies.
• Maintain classroom ICT equipment like interactive whiteboards, projectors and iPads.
• Troubleshoot Wi-Fi, network access points, printers and IP phones.
• Maintain ICT asset inventories, software licences and helpdesk logs.
• Coordinate with external vendors for support and procurement.
• Support system updates, data backups and routine maintenance.
• Provide ICT support for school events, including occasional weekend duties.
• Perform other ICT-related and admin duties as assigned.

Skills

Windows/macOS support

ICT troubleshooting & networking

Mobile device management

Communication & problem-solving

Job description

The ICT Support Executive is responsible for providing day-to-day technical support to staff and students, ensuring the smooth operation, maintenance and effective use of the School's ICT systems, equipment and applications.

Key Responsibilities

• Provide first- and second-level ICT helpdesk support, troubleshooting hardware, software, network and application issues.
• Install, configure, maintain and troubleshoot Windows, macOS and iOS devices, including desktops, laptops, tablets and peripherals.
• Support the deployment, configuration and management of mobile devices, ensuring compliance with School ICT policies.
• Maintain classroom ICT equipment, including interactive whiteboards, projectors, audio systems, iPads and related teaching technologies.
• Troubleshoot Wi-Fi connectivity, network access points, printers, multifunction devices and IP telephone systems.
• Maintain accurate ICT asset inventories, software licence records, technical documentation and helpdesk logs.
• Coordinate with external vendors and service providers for technical support, repairs, maintenance and equipment procurement.
• Support system updates, software installations, data backups and routine preventive maintenance.
• Provide ICT support for school activities, functions and events, including occasional weekend duties where required.
• Perform other ICT-related and administrative duties as assigned.

Requirements

• Strong working knowledge of Windows and macOS operating systems, with experience supporting Apple and Microsoft devices.
• Familiarity with ICT troubleshooting, networking, mobile device management and common software applications.
• Good communication, interpersonal and problem-solving skills.
• Ability to work independently and collaboratively in a school environment.
• Service-oriented, adaptable and willing to undertake continuous professional development.