ICT Operations & Service Management Engineer

DBiz.ai; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

DBiz.ai is seeking an ICT Operations Support resource to take over operational handover and steady-state management of client workplace connectivity and mobility services across multiple client projects.

You will coordinate service management continuity, maintain funding visibility, oversee device operations, and drive improvements with security-conscious operating models for diverse user populations.

Qualifications

• Experience in large-enterprise ICT environments supporting multiple stakeholders and vendors.
• Strong understanding of ICT service delivery, operations, service management, and vendor management.
• Familiarity with asset/device lifecycle management and access-control concepts.
• Ability to reconcile funding, billing, subscriptions, asset, and service records.

Responsibilities

• Portfolio Operations, Funding and Service Management: review IT processes, track subscriptions, billing, and funding codes, and maintain operational visibility.
• Service Management Operations & Continuity: document assumptions, coordinate day-to-day activities, manage service requests, quotas, and site operations.
• Mobility and Device Operations: oversee mobility procurement, device/account mapping, onboarding, handover, and termination.
• Service Flexibility and Security Controls: explore differentiated operating models for target audiences and coordinate security controls feasibility.
• Governance, Documentation and Continuous Improvement: maintain trackers, SOPs, RACI matrices, and handover packs; identify gaps and drive improvements.

Skills

Stakeholder coordination

Service management

Vendor management

Documentation

Process mapping

Job description

DBiz.ai is seeking an ICT Operations Support resource to take over operational handover and steady-state management of client workplace connectivity and mobility services across multiple client projects.

You will coordinate service management continuity, maintain funding visibility, oversee device operations, and drive improvements with security-conscious operating models for diverse user populations.