ICT Infrastructure Engineer REQ108

User Experience Researchers Pte Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

User Experience Researchers Pte Ltd is seeking an ICT Infrastructure Engineer to strengthen Production Operations. The role focuses on stabilizing and evolving production environments, migrating batch scheduling, and driving automation and process improvements across platforms.

The ideal candidate has 5+ years in production/operations, hands-on batch scheduling expertise, scripting ability, and familiarity with cloud workloads (AWS) in hybrid environments.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 5 years in production operations, systems engineering, or related roles.
• Hands-on experience with batch scheduling and job orchestration (Control-M, AutoSys, or equivalent).
• Experience with infrastructure migrations including lift-and-shift / replatforming is highly desirable.
• Scripting skills (Python, Bash, or PowerShell) and automation focus.
• Familiarity with AWS and hybrid/cloud environments is a plus.
• Experience in ITIL-aligned operations and excellent documentation skills.

Responsibilities

• Support planning and execution of batch scheduling migrations and new implementations, ensuring continuity across environments.
• Design and implement robust batch job solutions for production workloads from day one.
• Contribute to infrastructure lift‑and‑shift projects while maintaining operational stability.
• Identify and implement automation opportunities to reduce manual effort and improve reliability.
• Collaborate with cross‑functional teams to support Production Operations projects and balance priorities.
• Document processes, procedures, and knowledge bases clearly to strengthen team capabilities.

Skills

Batch scheduling

Automation

Scripting (Python/Bash/PowerShell)

Documentation

Cross-functional collaboration

Education

Bachelor’s degree in CS/IT/Engineering

Tools

Control-M

AutoSys

AWS

ITIL

Job description

We are looking for a motivated and detail-oriented ICT Infrastructure Engineer to join the Production Operations team.In this role, you will play a key part in supporting the stability and evolution of our production environment — from batch scheduling migrations to infrastructure transitions — while actively contributing to automation and process improvement initiatives.This is a hands‑on role suited for someone who thrives in a structured operational environment, takes ownership of their work, and is keen to make a tangible impact on the reliability and efficiency of production systems.

Key Responsibilities:

• Support the planning and execution of batch scheduling migrations and new implementations, ensuring continuity of operations across environments throughout the transition.
• As part of critical system replatforming exercises, help design and implement batch job solutions that are robust, well‑tested, and ready to support production workloads from day one.
• Contribute to infrastructure lift‑and‑shift projects, working to ensure that workloads are migrated accurately and that operational stability is maintained at every stage of the process.
• Identify and implement automation opportunities across Production Operations, reducing manual effort and improving reliability.
• Work closely with cross‑functional teams to support emerging Production Operations projects, balancing timely delivery with the ongoing operational commitments of the team.
• Document processes, procedures, and knowledge bases clearly and thoroughly, strengthening the team’s collective capabilities and supporting continuity of service.

Qualifications and Experience:

• Degree in Computer Science, Information Technology, Engineering, or a related field.
• Candidates with equivalent practical experience and a strong track record in production or operations environments will also be considered.
• At least 5 years of experience in a production operations, systems engineering, or related role.
• Demonstrable hands‑on experience in batch scheduling and job orchestration platforms such as Control-M, AutoSys, or equivalent tools.
• Prior involvement in infrastructure migration projects — including lift‑and‑shift exercises or system replatforming — is highly desirable.
• Proficiency in scripting languages such as Python, Bash, or PowerShell is expected, as automation is a core part of this role.
• Familiarity with cloud platforms (AWS) and an understanding of how workloads are managed across on‑premises and cloud environments would be an advantage.
• Experience working in an ITIL‑aligned or similarly structured operational environment is a plus.
• Clear communication and strong documentation skills.
• Ability to collaborate effectively across teams.
• Comfortable navigating ambiguity, managing competing priorities, and contributing to a team culture that takes operational excellence seriously.