Hyperforce Production Support Engineer

Salesforce, Inc.

Singapore

Hybrid

SGD 120,000 - 160,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Salesforce, Inc. is seeking a Production Support Engineer for Hyperforce on Alibaba Cloud in Singapore. This role focuses on proactive automation, improving service design for reliability, and driving observability across infrastructure and Java applications.

You will detect and resolve complex outages, coordinate with cross-functional teams, and participate in game-day exercises to enhance resilience. Strong knowledge of cloud platforms and incident management is essential.

Qualifications

BS or MS in Computer Science or related field.
5+ years infrastructure and applications systems engineering experience.
5+ years experience with Public Clouds via CLI/SDKs and automation (Alibaba or AWS preferred).
5+ years experience in Java, Python, or Go.
Unix/Linux expertise and understanding of OS internals.
Knowledge of TCP/IP, routing, and load balancing.
Experience with monitoring and alerting design principles.
Ability to work under pressure and manage multiple priorities.
Strong English and Mandarin communication skills.

Responsibilities

Detect, investigate, and resolve system failures and outages across infrastructure and Java applications.
Develop observability tooling and improve monitoring to ensure reliability.
Perform proactive automation to enhance service design and resiliency.
Lead incident management during Sev0/Sev1 events and participate in postmortems.
Coordinate with development, infrastructure, and support teams to resolve cross-product incidents.
Deliver health checks and training to improve Salesforce production reliability.