Hybrid Vendor Management Consultant - Ops & Strategy

VISA WORLDWIDE PTE. LIMITED; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Visa is seeking a Vendor Management Consultant to lead Client Care strategy and operations, defining priorities, forecasting, and improving processes across outsourced contact centers globally. This role requires collaboration with multiple Visa teams and a data-driven approach to operational efficiency.

Working majority in an office setting, the role emphasizes program management, documentation, and escalation support to uphold service quality and compliance across regional operations.

Qualifications

• 5+ years of relevant work experience in vendor management, account management, and program management.
• Experience documenting and managing outsourced contact-center operations.

Responsibilities

• Manage relationships and performance of outsourced contact centers, supporting account and program management.
• Coordinate cross-functional collaboration with Visa Concierge, Consumer Credit product offices, Compliance, and Legal.
• Provide escalation support and program administration for operational issues, fraud detection, and performance metrics.

Skills

Vendor management

Account management

Program management

Cross-functional collaboration

Documentation

Education

Bachelor's Degree

Advanced degree (Masters/MBA/JD/MD)

Tools

Tableau

Power BI

Job description

Visa is seeking a Vendor Management Consultant to lead Client Care strategy and operations, defining priorities, forecasting, and improving processes across outsourced contact centers globally. This role requires collaboration with multiple Visa teams and a data-driven approach to operational efficiency.

Working majority in an office setting, the role emphasizes program management, documentation, and escalation support to uphold service quality and compliance across regional operations.