Hybrid Senior IPMI Client Relationship Manager

Marsh McLennan

Singapore

On-site

SGD 120,000 - 180,000

Full time

14 days+

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Job summary

Mercer in Singapore is seeking a Senior Client Relationship Manager for IPMI to lead account management, service delivery, and client strategy. You will build long-term relationships with clients and carriers, oversee renewals, and ensure regulatory compliance and high-quality deliverables.

The role emphasizes client retention, revenue growth, and cross-department collaboration to add value for clients across the regional portfolio.

Qualifications

Prior client relationship management experience in IPMI in the broking/insurance industry.
Strong domain knowledge, and client management experience in health and benefits consulting.
Excellent oral and written communication skills and presentation skills.
Analytical, critical thinking, good interpersonal and problem-solving skills.
MAS qualification is required for this role.

Responsibilities

Manage all aspects of account management and service delivery to clients, ensuring client needs are met in line with agreed service standards.
Plan and execute overall client strategy to ensure client retention and revenue growth of your assigned client’s portfolio.
Develop long-term relationships with clients and carriers.
Manage the renewal process with clients seamlessly.
Identify opportunity to up-sell and cross-sell inter-department services that fulfil and/or add value to clients.