Client Relationship Manager

Mercer; Singapore; Hybrid; SGD 70,000 - 110,000; Full time

Job summary

Mercer Marsh Benefits Singapore is seeking a Client Relationship Manager to support global benefits management. Based in our Singapore office in a hybrid role requiring three in-office days per week, you will manage client portfolios, support renewals and deliver advice and reporting to strengthen client relationships and business outcomes.

You will coordinate cross-border teams, review contracts and invoices, and contribute to benchmarking, claims analysis and market insights to inform renewal

Qualifications

• Prior experience in the employee benefits segment within the broking or insurance industry.
• Experience in health and benefits consulting or client management.
• Well-developed oral and written communication skills, including presentation skills.
• Analytical and critical thinking skills, with good problem-solving and interpersonal capability.
• Experience working effectively across borders in a team environment.
• MAS qualification required for this role.

Responsibilities

• Plan and execute client strategies that support retention, revenue growth and portfolio performance
• Understand client business profiles, risk exposures, requirements and expectations, and provide recommendations on insurance and flexible benefits programmes
• Present benchmarking data, claims analysis and market insights to support the renewal process
• Manage renewals end to end, ensuring compliance with regulations and internal procedures, and coordinating the collection of required documents
• Review policy contracts, endorsements and invoices to check accuracy
• Maintain accurate global benefits system updates, internal financial reporting and premium or fee collection
• Build collaborative relationships with regional and local support teams and identify opportunities to up-sell or cross-sell relevant services

Skills

Client management

Communication skills

Analytical thinking

Team collaboration

Presentation skills

Education

MAS qualification

Job description

We are seeking a talented individual to join our Mercer Marsh Benefits team at Mercer Marsh Benefits Singapore. This role will be based in our Singapore office. This is a hybrid role that has a requirement of working at least three days a week in the office.

Mercer Marsh Benefits supports clients with the management of employee benefits, costs and related people risks across global markets. As a Client Relationship Manager, Global Benefits Management Singapore, you will manage client portfolios, support renewals and help deliver advice and reporting that strengthen client relationships and business outcomes.

We will count on you to:

• Plan and execute client strategies that support retention, revenue growth and portfolio performance
• Understand client business profiles, risk exposures, requirements and expectations, and provide recommendations on insurance and flexible benefits programmes
• Present benchmarking data, claims analysis and market insights to support the renewal process
• Manage renewals end to end, ensuring compliance with regulations and internal procedures, and coordinating the collection of required documents
• Review policy contracts, endorsements and invoices to check accuracy
• Maintain accurate global benefits system updates, internal financial reporting and premium or fee collection
• Build collaborative relationships with regional and local support teams and identify opportunities to up-sell or cross-sell relevant services

What you need to have:

• Prior experience in the employee benefits segment within the broking or insurance industry
• Experience in health and benefits consulting or client management
• Well-developed oral and written communication skills, including presentation skills
• Analytical and critical thinking skills, with good problem-solving and interpersonal capability
• Experience working effectively across borders in a team environment
• MAS qualification required for this role

What makes you stand out:

• Experience supporting global or regional employee benefits clients
• Exposure to benchmarking, claims analysis or renewal coordination
• Experience identifying opportunities to expand client relationships through related services

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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