Hybrid Growth Architect: Digital Sales & Commerce

International Business Machines Corporation

Singapore

Hybrid

SGD 120,000 - 180,000

Full time

14 days+

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Job summary

IBM Consulting is seeking a Business Transformation Consultant for Sales & Commerce to lead strategic initiatives that redefine how organizations engage customers, drive revenue, and optimize commercial operations in the digital age. You will design and implement transformative strategies aligning sales, marketing, and commerce with evolving customer expectations and emerging technologies.

You will partner with business and technology leaders to develop transformation roadmaps and drive agile

Qualifications

Digital Commerce Expertise: design and implement digital commerce strategies to grow revenue and engagement.
Business Transformation Leadership: lead strategic initiatives across sales, marketing and commerce.
Modern Platform Implementation: implement CRM, CPQ, eCommerce, OMS, and CDPs.
Cross-Functional Collaboration: enable alignment and agile delivery across stakeholders.
Change Management: assess processes and architect future-state operating models.

Responsibilities

Drive Transformation Initiatives: lead strategic initiatives to grow business and optimize operations.
Conduct Maturity Assessments: assess current-state processes and identify growth opportunities.
Define Transformation Roadmaps: develop roadmaps for modern platforms and integration.
Facilitate Cross-Functional Alignment: collaborate with stakeholders for alignment and ROI-focused delivery.
Enable Solution Adoption: ensure adoption and ROI realization of transformative strategies.

Skills

Digital Commerce

Business Transformation

Platform Implementation

Cross-functional Collaboration

Change Management

Education

Bachelor's Degree

Master's Degree

Job description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Business Transformation Consultant for Sales & Commerce, you will lead strategic initiatives that redefine how organizations engage customers, drive revenue, and optimize commercial operations in the digital age. You will partner with business and technology leaders to design and implement transformative strategies that align sales, marketing, and commerce functions with evolving customer expectations, emerging technologies, and competitive market dynamics.

Your primary responsibilities will include:

• Drive Transformation Initiatives: Lead strategic initiatives that drive business growth, improve customer engagement, and optimize commercial operations, leveraging expertise in digital commerce, business acumen, and change management.

• Conduct Maturity Assessments: Assess current-state processes, identify growth opportunities, and architect future-state operating models that integrate digital sales channels, omnichannel commerce, and customer-centric engagement strategies.

• Define Transformation Roadmaps: Develop and implement transformation roadmaps that enable the adoption of modern platforms, such as CRM, CPQ, eCommerce, OMS, and customer data platforms (CDPs).

• Facilitate Cross-Functional Alignment: Collaborate with stakeholders to facilitate cross-functional alignment, stakeholder engagement, and agile delivery of transformation initiatives.

• Enable Solution Adoption: Enable the adoption of transformative strategies and solutions, ensuring successful integration and ROI realization.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Digital Commerce Expertise: Experience with designing and implementing digital commerce strategies that drive business growth and improve customer engagement, including expertise in emerging technologies and competitive market dynamics.

• Business Transformation Leadership: Experience in leading strategic initiatives that transform sales, marketing, and commerce functions, leveraging business acumen and change management capabilities to drive revenue growth and optimize commercial operations.

• Modern Platform Implementation: Experience with implementing modern platforms such as CRM, CPQ, eCommerce, OMS, and customer data platforms (CDPs) to enable transformative strategies and solutions.

• Cross-Functional Collaboration: Experience with facilitating cross-functional alignment, stakeholder engagement, and agile delivery of transformation initiatives, ensuring successful integration and ROI realization.

• Change Management: Experience with assessing current-state processes, identifying growth opportunities, and architecting future-state operating models that integrate digital sales channels, omnichannel commerce, and customer-centric engagement strategies.

Preferred technical and professional experience

• Digital Commerce Strategy Development: Deep expertise in designing and implementing digital commerce strategies that drive business growth and improve customer engagement, including knowledge of emerging technologies and competitive market dynamics.

• Business Transformation Methodologies: Experience with business transformation methodologies and tools, such as business process re-engineering and organizational design, to drive revenue growth and optimize commercial operations.

• Modern Platform Integration: Experience with integrating modern platforms such as CRM, CPQ, eCommerce, OMS, and customer data platforms (CDPs) to enable transformative strategies and solutions.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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