Hybrid Fintech CX Associate - Growth & Impact

Rain; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

A fintech company in Singapore is looking for a Customer Experience Associate to provide outstanding support via email, chat, and phone. You will resolve customer issues through expert troubleshooting and collaboration with internal teams. Ideal candidates have 3-5 years in customer support, strong communication skills, and a proactive mindset. The role offers a hybrid work environment and excellent benefits, including flexible PTO and wellness support.

Benefits

95% coverage of Medical, Dental, and Vision premiums

401(k) with matching

Equity for all team members

Flexible hybrid work setup

Unlimited PTO

Monthly budget for product testing

Wellness stipend

Home office setup stipend

Team connection events

Qualifications

• 3-5 years of experience in customer support, ideally in fintech or payments.
• Comfort navigating multiple systems and tools.
• Genuine curiosity about improving global money movement.

Responsibilities

• Assist customers via email, chat, and phone.
• Troubleshoot account, card, and transaction-related issues.
• Collaborate cross-functionally with teams for issue resolution.

Skills

Excellent written and verbal communication skills

Attention to detail

Proactive mindset

Calm under pressure

Curiosity about fintech

Tools

Zendesk

Notion

Google Workspace

Job description

A fintech company in Singapore is looking for a Customer Experience Associate to provide outstanding support via email, chat, and phone. You will resolve customer issues through expert troubleshooting and collaboration with internal teams. Ideal candidates have 3-5 years in customer support, strong communication skills, and a proactive mindset. The role offers a hybrid work environment and excellent benefits, including flexible PTO and wellness support.