HR Shared Services Practitioner

7600 Accenture Pte Ltd Company; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

Accenture is hiring a Japanese-speaking HR Service Delivery Associate/Analyst to support HR operations across the employee lifecycle in Singapore. You will handle inquiries, process transactions in HR systems, and partner with HR Partners and stakeholders to deliver accurate, timely, and compliant service.

The role emphasizes data accuracy, process improvement, and regular reporting, with opportunities to impact employee experience and operational efficiency across locations.

Qualifications

• Bachelor's degree or equivalent work experience.
• Proficiency in Japanese language at JLPT N2 level or above.
• Experience in HR Operations or HR Shared Services.
• Experience processing HR transactions and using HR systems.
• Attention to detail and strong communication skills.

Responsibilities

• Handle inbound inquiries from employees and cross-functional teams.
• Process HR transactions in enterprise HR and case management systems.
• Gather data and complete HR processing accurately and timely.
• Serve as a primary contact for processing needs and SLAs.
• Provide regular reporting on workload, risks, and service delivery.
• Prepare weekly management updates and drive issue resolution.
• Identify process improvement opportunities and maintain training docs.

Skills

Japanese language (JLPT N2)

HR Operations

Stakeholder management

Communication skills

Data accuracy

Education

Bachelor's degree or equivalent

Tools

HR systems

Case management platforms

Job description

About the Role

We are seeking a Japanese-speaking HR Service Delivery Associate/Analyst to support HR operations and service delivery across the employee lifecycle. This role helps deliver accurate, timely, and compliant HR processing while partnering with employees, HR Business Partners, project teams, and cross-functional stakeholders across locations. The successful candidate will handle inquiries, process HR transactions, manage case updates, support reporting, and identify process improvement opportunities that strengthen operational efficiency and the employee experience.

Key Responsibilities

• Handle inbound inquiries from employees and cross-functional teams, identify needs, process required HR transactions in enterprise HR and case management systems, and elevate complex issues as needed.
• Process HR cases across employee lifecycle activities, which may include international exits, leaves, payroll and HR Compliance-related cases.
• Gather data and work with employees, HR Business Partners, and cross-functional teams to complete HR processing accurately and within expected service standards.
• Serve as a primary contact for processing needs, stakeholder inquiries, and processing team service level agreements.
• Provide regular reporting on work status, operational progress, risks, and issues, and elevate matters to project management when required.
• Prepare and deliver weekly updates to the management team on workload, trends, risks, and service delivery progress.
• Schedule and drive meetings with relevant parties to resolve processing issues, align on next steps, and support timely completion of work.
• Identify process improvement opportunities, compile process information for training, and maintain process documentation by tracking changes and driving updates according to team lead directives.

What we need

• Bachelor's degree or equivalent work experience.
• Proficiency in Japanese language at JLPT N2 level or above, required as this role involves regular communication with Japanese-speaking stakeholders.
• Experience in HR Operations, HR Shared Services, HR Administration, Employee Services, People Operations, or a related HR service delivery function.
• Experience processing HR transactions, managing employee lifecycle cases, and working with HR systems or case management platforms.
• Strong attention to detail, data accuracy, issue resolution, stakeholder management, and written and verbal communication skills.
• Ability to manage multiple priorities, prepare operational updates, and elevate risks and issues appropriately in a service delivery environment.

Preferred Qualifications

• Experience supporting geographically distributed HR Business Partners or regional HR operations teams.
• Familiarity with shared services, project-based operations, or business process delivery environments.
• Experience preparing management updates, operational reports, SLA tracking, or process documentation.
• Knowledge of employee records management, HR compliance, data governance, and operational controls.
• Continuous improvement, training documentation, or process optimization experience.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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