HR Process Expert - Recruiting & Onboarding

DHL SUPPLY CHAIN SINGAPORE PTE. LTD.; Singapore; On-site; Confidential; Full time

Job summary

DHL Supply Chain Singapore Pte. Ltd. is seeking a Global Recruiting & Onboarding Process Tower Expert to shape, govern, and standardise end-to-end recruitment and onboarding processes worldwide.

The role focuses on design, optimisation, and scalable, compliant experiences, working with HR, IT, product owners, and vendors to improve ways of working. The position emphasizes process management, governance, and data-driven improvements to deliver technology-enabled recruitment experiences across the

Qualifications

• Experience in HR, business process improvement, project management, or HR systems environments.
• Strong knowledge of process design, optimisation, and continuous improvement methodologies.
• Analytical and conceptual thinking with ability to translate requirements into designs.
• Knowledge of HR technology and recruitment systems (Oracle Cloud, Phenom, Avature).
• Strong stakeholder management and cross-region collaboration experience.
• Experience with projects, process change initiatives, UAT, implementation, or digital transformation.

Responsibilities

• Analyse recruitment and onboarding processes to identify improvement opportunities and performance gaps.
• Design, standardise, and optimise global recruiting and onboarding processes aligned to business and compliance requirements.
• Translate business requirements into system and process enhancements in partnership with IT and external vendors.
• Support process change implementation, including planning, testing (UAT), configuration, and rollout activities.
• Monitor process performance using data and insights to drive continuous improvement.
• Identify opportunities for automation, AI adoption, and increased use of digital capabilities.

Skills

HR experience

Process improvement

Project management

HR systems

Tools

Oracle Cloud

Phenom

Avature

Job description

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work”.

The Global Recruiting & Onboarding Process Tower Expert plays a key role in shaping, governing, and continuously improving DHL Supply Chain's recruitment and onboarding processes on a global scale. This is not an operational recruitment role; instead, it is focused on the design, optimisation, and standardisation of end-to-end recruiting and onboarding processes, ensuring they are efficient, scalable, compliant, and aligned with business needs.

Combining process expertise, systems knowledge, data analysis, and digital capability, the role drives process excellence through continuous improvement, automation, governance, and user adoption initiatives. Working closely with HR teams, IT, product owners, and external vendors, the successful candidate will identify opportunities to enhance ways of working, maximise technology investment, and deliver consistent, technology-enabled recruitment and onboarding experiences across the global business. Through a strong focus on process management rather than direct hiring activity, the role helps create sustainable, future-ready solutions that support organisational growth and operational efficiency.

If this sounds like a team, you'd like to join … keep reading.

Your key accountabilities include:

• Analyse recruitment and onboarding processes to identify improvement opportunities and performance gaps.
• Design, standardise, and optimise global recruiting and onboarding processes aligned to business and compliance requirements.
• Translate business requirements into system and process enhancements in partnership with IT and external vendors.
• Support process change implementation, including planning, testing (UAT),configuration, and rollout activities.
• Monitor process performance using data and insights to drive continuous improvement.
• Identify opportunities for automation, AI adoption, and increased use of digital capabilities.
• Partner with regional and country stakeholders to ensure solutions are practical, scalable, and adopted successfully.
• Deliver process documentation, training, guidance, and support for process-related issue resolution.

What are we looking for from you?

• Experience in HR, business process improvement, project management, or HR systems environments.
• Strong understanding of process design, process optimisation, and continuous improvement methodologies.
• Strong analytical and conceptual thinking skills, with the ability to assess business requirements, identify underlying process needs and translate them into practical process designs
• Knowledge of HR technology and recruitment systems, ideally Oracle Cloud, Phenom, or Avature.
• Strong stakeholder management and communication skills, with the ability to influence across regions and functions.
• Experience supporting projects, process change initiatives, UAT, implementation, or digital transformation activities.
• Analytical mindset with strong problem-solving and root cause analysis capabilities.

We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.