HR Operations Specialist

Confidential Jobs; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Confidential Jobs in Singapore is seeking an HR Operations professional to manage the full employee lifecycle, including onboarding, transfers, and offboarding, plus benefits and statutory leave administration.

You will resolve policy questions, work with HRBPs and regional teams to meet SLAs, and support HR digitisation initiatives. Proficiency in Workday and strong data handling skills are essential in a fast-paced environment.

Qualifications

• Hands-on Workday proficiency, including full employee lifecycle transactions.
• Excellent communication and stakeholder management abilities.
• Strong attention to confidentiality and data accuracy.

Responsibilities

• Manage day-to-day HR operations across the employee lifecycle (onboarding, transfers, offboarding).
• Handle data entry, benefits enrollment, and leave balance calculations.
• Resolve employee queries on People policies and Workday workflows.
• Collaborate with HRBPs, HR Systems, Talent Acquisition and regional teams to meet SLAs.
• Coordinate with external stakeholders for data reconciliation and issue resolution.
• Support organizational restructures and change management initiatives.
• Oversee C&B operations, benefits programs, and statutory leave management.

Skills

Workday

Interpersonal skills

Communication skills

Attention to detail

Analytical mindset

Education

Diploma or degree in HR / business or related field

Tools

Google Suite

Microsoft Office

Job description

• Manage day-to-day operational matters throughout the employee cycle, including onboarding, transfer, job change, offboarding, etc. Coverage includes employees and contingent workers.
• Day-to-day operational matters include data entry, benefits enrollment, leave balance calculation, etc.
• Address and resolve employee queries regarding People policies and Workday workflows, escalating complex cases to relevant subject matter experts.
• Partner closely with internal teams (HRBPs, HR Systems, Talent Acquisition) and regional entities to maintain agreed Service Level Agreements (SLAs).
• Liaise with external stakeholders (e.g. vendors) for data reconciliation and employee queries.
• Ensure committed service level agreements are met.
• Understand HR Operations processes in the other countries and support the other entities' teams if required.

HR Business Partnering & Organizational Support

• Provide administrative and logistical coordination for organizational restructures and change management programs.
• Participate in continuous process improvements, HR digitisation initiatives, and ad-hoc HR projects.

Compensation & Benefits (C&B) Operations

• Oversee day-to-day C&B operations, including medical insurance enrollment, flex-benefits administration, and statutory leave management.
• Support the execution of key reward programs, such as annual salary review cycles, performance bonus payouts, equity program administration, and performance management reviews.
• Liaise with external C&B vendors, insurance brokers, and providers for data reconciliation, invoice verification, and operational issue resolution.

Role Requirements:

• Minimum Diploma Degree in Human Resource Management or business or related field would be an advantage
• At least 6 years of experience in HR operations with exposure to C&B administration.
• Hands-on proficiency in Workday is required, specifically in managing full employee lifecycle transactions and performing Workday EIB data loads.
• Good knowledge of Singapore statutory regulations and Employment Act
• Has an eye for detail, strong attention to confidentiality, process and efficiency
• Ability to manage and resolve operational issues in a timely and detailed manner
• Proficient in Google Suite, Microsoft Office suite of applications
• Enjoy working in a fast paced and dynamic environment
• Good interpersonal and communication skills
• Resourceful, analytical and a proactive team player plus the willingness to step up to do more outside assigned scope