Housekeeping Supervisor

IHG Hotels & Resorts; Singapore; On-site; SGD 45,000 - 55,000; Full time

Job summary

IHG Hotels & Resorts in Singapore is seeking a Housekeeping Supervisor to manage housekeeping and laundry operations, ensuring high service and product quality standards for our guests. The ideal candidate will have a diploma in Hotel Administration and 2 years of housekeeping experience, including supervisory roles.

The role involves training staff, coordinating with different departments, and ensuring that housekeeping standards are met. Flexibility to work weekends and holidays is essential.

Qualifications

• Diploma in Hotel Administration or Management.
• 2 years’ experience in housekeeping in a hotel.
• Supervisory experience or training.

Responsibilities

• Supervise housekeeping and laundry operations.
• Coordinate administrative matters in Rooms Division.
• Maintain housekeeping standards and procedures.
• Manage lost property and guest requests.
• Prepare daily reports and monitor room status.

Skills

Communication Skills

Leadership

Attention to Detail

Education

Diploma in Hotel Administration or Management

Job description

Job Description

The Housekeeping Supervisor will supervise the housekeeping and laundry operations to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives. He/She is accountable for safety, service and execution of the consistent Holiday Inn Express guest experience. He/She will also support and coordinate the administrative matters among Rooms Division – Housekeeping, Front Office and Engineering in ensuring the smooth operations of the Hotel.

Financial Returns

• Works with Housekeeping Manager to ensure department cost and expenses are in line with department budget
• Run morning reports, including Housekeeping Room Status Report, VIP Report, Out-of-Order Report, Arrivals, Housekeeper’s report
• Prepare daily room assignments (maid’s report) for morning shift room attendants
• Review message books for special requests or instructions

People

• Supervise the implementation of housekeeping standards and procedures in relation to bedroom service, bathroom service, cleaning service, linen maintenance
• Recommend changes to standards and training needs on an ongoing basis
• Solve employee grievances
• Ensure consistency within the department
• Work with Superior and Human Resources on manpower planning and management needs
• Open and close the shift and ensure effective shift hand over
• Distribution and collection of master keys
• Manage all incoming and outgoing calls
• Issue keys according to floor assignments
• Answer phone and log all messages
• Respond to any requests from guests
• Inform supervisors of any special guest needs
• Coordinate the make‑up or rush rooms with Front Desk
• Prepare and monitor room status reports for possible discrepancies
• Transmit messages from guests to Housekeeping personnel, laundry department, F&B‑room service, front office and engineering

Guest Experience

• Maintain a current and thorough knowledge of all housekeeping systems
• Prioritise arrival rooms
• Liaise with Front Office for guest and hotel requirements
• Ensure guest valet is processed and delivered in a timely manner
• Coordinate special projects (e.g., site rooms, vermin control, window and carpet cleaning, room inventories)
• Manage lost property for the hotel
• Handle all special requests made by guests
• Have complete knowledge of room types, layouts and facilities
• Perform room audits and ensure monthly IHG Way of Clean audits are conducted and housekeeping employees achieve set targets
• Release rooms and manage room status
• Key work order for Engineering to follow up with the maintenance job
• Inform Assistant Manager or security of any emergencies brought to Housekeeping’s attention
• Manage the room attendant audit portal
• Follow up with Guest request by coordinating with Engineering and Housekeeping departments

Responsible Business

• Manage storage areas
• Maintain adequate stock levels and complete stock takes as required
• Coordinate shift briefings to ensure hotel activities and operational requirements are known
• Record and manage all Lost and Found items and coordinate the return of all lost and found items
• Prepare next day’s schedule based on the house count
• Call in extra personnel when necessary
• Coordinate with outsourced labour vendors and prepare monthly attendance report (Housekeeping and Engineering)
• Prepare vendors’ invoices to submit to Finance Department
• Assist in keeping track of the IHG Crisis Management Calendar checklist on Global Evaluation Manager (GEM)
• Assist in documenting audit files
• Raise purchase orders

What We Need From You

• Diploma in Hotel Administration, Hotel Management or equivalent and 2 years’ housekeeping experience in a hotel of similar size and complexity, including supervisory experience or training.
• A positive and keen to learn attitude.
• Great communication skills.
• Proficient in written and spoken English and with good communication skills.
• Willing to work on weekends, public holidays and shifts.