Housekeeping Runner

RB CAPITAL FARRER HOTEL PTE. LTD.; Singapore; On-site; SGD 25,000 - 32,000; Full time

Job summary

InterContinental Hotels Group’s Holiday Inn brand seeks a housekeeping attendant to deliver prompt and professional services, manage laundry and inventory, and maintain linen and pantry supplies according to quality standards.

Role requires teamwork under the Housekeeping Manager, adherence to OH&S guidelines, and commitment to guest satisfaction. Previous guest/customer service experience and strong English communication are preferred.

Qualifications

• Clear communication and guest interaction skills for front-line service.
• Ability to read, write and comprehend English at a professional level.
• Experience working in a hotel housekeeping environment is beneficial.

Responsibilities

• Address guests' service needs in a professional, positive and timely manner.
• Attend and deliver guest requests efficiently.
• Ensure linens and pantry are stocked and inventory is accurate.
• Manage guest laundry pick-up and delivery and uniform inventory.
• Assist housekeeping to maintain cleanliness of public areas.

Skills

Communication skills

Education

High School or Vocational Certificate in Hotel Administration, Hotel Management, Food & Beverage, Housekeeping or equivalent

Job description

JOB OVERVIEW

This position is delivering prompt and professional housekeeping services by attending to guest requests, managing laundry and uniform inventory, maintaining linen and pantry supplies, and supporting all assigned tasks according to established quality standards and procedures.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Show you care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Recycles where-ever possible and enforces cost saving measures to staff

PEOPLE:

• Liaise with Housekeeping Supervisor in relation to problems or rectification suggestions
• Contribute to Housekeeping Departmental Meetings

GUEST EXPERIENCE:

• Address guests' service needs in a professional, positive and timely manner
• Attend and deliver to hotel guests requests
• Attend to all guest requests within the stipulated time and standard of
• hotel
• Ensure proper recording of daily guest loan items list & runner job list
• Ensure that the linens and pantry are stocked up
• Handle guest laundry pick-up and delivery requests efficiently
• Manage uniform inventory
• Perform uniform count before sending out for washing and recount after receiving back from laundry company
• Assist all assigned duties in Housekeeping

RESPONSIBLE BUSINESS:

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
• Performs related duties and special projects as assigned

ACCOUNTABILITY

Under the general direction of the Housekeeping Manager and within the limits of established InterContinental Hotels Group brand and hotel's policies and procedures, responsible for cleaning and maintain the cleanliness of the public area. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.

QUALIFICATIONS AND REQUIREMENTS

High School or Vocational Certificate in Hotel Administration, Hotel Management, Food & Beverage, Housekeeping or equivalent, with 1 year's experience in guest/customer service, or an equivalent combination of education and experience. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to read and write English.