Housekeeping Manager - Airport Lounge

Accor Asia Corporate Offices; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Travel-related perks

Uniforms provided

Training and career development

Job summary

Accor Asia Corporate Offices is seeking a Housekeeping Manager to oversee lounge housekeeping operations at Changi Airport. The role ensures cleanliness, safety, and a premium guest experience across all lounge areas, with focus on staffing, training, and compliance with health and security requirements.

The position requires 4+ years in housekeeping and 3+ years in a supervisory role, with WSQ Chemical Handling certification.

Qualifications

• At least 4 years of housekeeping operations experience in hospitality or related settings.
• Minimum 3 years in a supervisory/managerial role leading housekeeping teams.
• Knowledge of sanitation standards, cleaning methods and safety procedures.
• Experience managing outsourced housekeeping contractors.
• Strong interpersonal and communication skills across stakeholder levels.
• Willingness to work shifts, weekends and public holidays.

Responsibilities

• Lead and manage daily housekeeping operations across lounges and back-of-house areas.
• Develop teams via workforce planning, training, coaching and performance management.
• Deliver premium guest experiences by maintaining a clean and welcoming lounge.
• Drive quality assurance and compliance through inspections, SOPs and improvements.
• Manage inventory and assets to ensure operational readiness.
• Ensure safety, health, hygiene and airport regulatory compliance.

Skills

Interpersonal communication

Time management

Guest handling

Multicultural teamwork

Education

WSQ Chemical Handling Certification

Tools

Cleaning equipment

Chemical handling

Job description

Company Description

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.

Job Description

Accor is in partnership with one of the world’s leading airlines, managing the Lounge operations at Changi Airport. We are seeking a Housekeeping Manager to join our team.

The Housekeeping Manager is responsible for leading and managing housekeeping operations within the lounge to ensure a consistently clean, safe, and welcoming environment for guests and employees. The role oversees housekeeping standards, manpower planning, quality assurance, inventory control and compliance with health, safety, and airport regulations. The Housekeeping Manager plays a key role in maintaining premium lounge standards and delivering an exceptional guest experience.

Key Responsibilities

• Lead and manage daily housekeeping operations across all lounges and back-of-house areas, ensuring exceptional cleanliness, hygieneand presentation standards.
• Oversee and develop housekeeping teams, including workforce planning, training, coaching, performance management and employee engagement.
• Deliver an outstanding guest experience by maintaining a clean, comfortable, and welcoming lounge environment and addressing guest concerns promptly.
• Drive quality assurance and compliance through regular inspections, audits, SOP implementationand continuous improvement initiatives.
• Manage housekeeping inventory and assets, including supplies, amenities, linen, chemicalsand equipment to ensure operational readiness.
• Ensure compliance with safety, health, hygiene, and airport operational requirements, including risk management, chemical handlingand corrective action implementation.

Qualifications

• At least 4 years’ experience of Housekeeping operations within hospitality, hotels, premium lounges, healthcare or facilities management environments.
• Minimum 3 years in a supervisory or managerial role leading housekeeping teams
• Relevant job-related WSQ certification i.e. Chemical handling
• Strong knowledge of housekeeping operations, cleaning methodologies, and sanitation standards.
• Knowledge of cleaning chemicals, equipment, and safe handling practices.
• Familiarity with manpower planning, workforce scheduling, and productivity management.
• Experience managing outsourced housekeeping contractors.
• Excellent interpersonal and communication skills across all stakeholder levels.
• Strong organizational and time‑management capabilities.
• Ability to handle sensitive and confidential information responsibly.
• Ability to handle guest complaints professionally and work cohesively in a multicultural team.
• Able to work shifts,weekends and public holidays
  

Additional Information

• Competitive salary.
• Travel-related perks.
• Uniforms provided.
• Training and career development opportunities.
• Supportive and multicultural work environment.