Housekeeping Executive

RC HOTELS (PTE.) LTD.; Singapore; On-site; SGD 20,000 - 33,000; Full time

Job summary

Accor, representing Fairmont Singapore and Swissôtel The Stamford, is seeking a proactive Housekeeping Executive to lead daily room cleanliness and service standards across our two iconic hotels in Singapore.

You will coach teams, schedule shifts, and liaise with Engineering and Front Office to maintain impeccable guest rooms, while upholding safety and brand guidelines.

Qualifications

• Certificate or Diploma in Hospitality or related field.
• Minimum 2 years in Housekeeping Position.
• Minimum 1 year as Team Leaders.
• Trainer or on Job Trainer preferred.
• Technical skills for Housekeeping/Coordinator.
• Supervisory and leadership skills - collaborative, enabling, and entrepreneurial.
• Interpersonal skills well developed with guests, colleagues, and management.
• Use/knowledge of PMS e.g., Opera, E-Housekeeping.
• Able to solve problem/make decision within scope.
• Attention to detail especially cleanliness, room presentation.
• Able to work independently, reliable, self-directed, self-motivated.

Responsibilities

• Inspect & maintain rooms, corridors and service areas on a daily basis.
• Daily Inspect rooms: checkouts, vacant, VIP, Out-of-Service and special attention rooms.
• Control and minimize out of service rooms during high occupancy.
• Inspect make up rooms and checkout rooms daily ensuring that own floor section is fully checked at the end of the day.
• Checking the functional operation of each room, liaison with Engineering and IT to rectify issues.
• Assist in scheduling colleagues for work assignments, managing labor cost based on required hours/room quota.
• Liaise with Coordinators and Front Office for the release of rooms.
• Lead a housekeeping shift to personalize the in-room guest service whenever required.
• Induct and train room attendants and Team Leaders in technical skills and processes as outlined in the Keys to Success manuals within own floor range.
• Manage team within guidelines provided in the colleague handbook.
• Oversee the provision of room supplies, cleaning equipment, linen, and chemicals.

Skills

Housekeeping

Team leadership

Customer service

Attention to detail

Education

Diploma in Hospitality or related field

Tools

Opera PMS

E-Housekeeping

Job description

HOTEL OVERVIEW

Strategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia's largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Housekeeping Executive

Summary of Responsibilities: The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Inspect & maintain rooms, corridors and service areas on a daily basis in the respective range assigned and to ensure brand cleanliness and appearance meet room quality standards
• Daily Inspect rooms: checkouts, vacant, VIP, Out-of-Service and special attention rooms.
• Control and minimize out of service rooms during high occupancy.
• Inspect make up rooms and checkout rooms daily ensuring that own floor section is fully checked at the end of the day.
• Checking the functional operation of each room, liaison with Engineering and IT to rectify issues
• Assist in scheduling colleagues for work assignments, managing labor cost based on required hours/room quota
• Liaise with Coordinators and Front Office for the release of rooms
• Lead a housekeeping shift to personalize the in-room guest service whenever required
• Check the preparation of VIP
• Induct and train the Housekeeping team to focus on welcome and communication when guests are on floors / in rooms
• Lead guest service and the team using the Heartist® approach
• Induct and train room attendants and Team Leaders in technical skills and processes as outlined in the Keys to Success manuals within own floor range
• Manage team within guidelines provided in the colleague handbook
• Oversee the provision of room supplies, cleaning equipment, linen, and chemicals
• Coach room attendants and Team Leaders to constantly improve or maintain performance, give guidance where performance is below expectations
• Ensure that safe working practices are followed including emergency procedures
• Participate in departmental leadership activities as a member of the team
• Maintain levels of confidentiality and discretion for guests
• Develop own knowledge and skills as a contributing member of the Housekeeping team

Qualifications

• Certificate or Diploma in Hospitality or related field
• Minimum 2 years in Housekeeping Position
• Minimum 1 year as Team Leaders
• Trainer or on Job Trainer preferred
• Technical skills for Housekeeping/Coordinator
• Supervisory and leadership skills - collaborative, enabling, and entrepreneurial
• Interpersonal skills well developed with guests, colleagues, and management
• Use/knowledge of PMS e.g., Opera, E-Housekeeping
• Able to solve problem/make decision within scope
• Attention to detail especially cleanliness, room presentation
• Able to work independently, reliable, self-directed, self-motivated

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS