Hotel IT Specialist: Guest-Focused Tech & Systems Support

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Singapore

On-site

SGD 42,000 - 68,000

Full time

14 days+

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Job summary

The Hilton International Asia Pacific PTE LTD is seeking an IT Executive to support the IT Manager in maintaining the hotel's technology infrastructure and ensuring that all IT systems, applications and services operate effectively and reliably.

The role provides day-to-day technical support to colleagues across the hotel, troubleshoots hardware, software and connectivity issues, and assists with IT projects, system implementations and preventive maintenance to keep guest and team workflows

Qualifications

Diploma or Degree in Information Technology, Computer Science, Information Systems or a related field.
2-4 years of experience in IT support or hotel technology operations, preferably within hospitality.
Knowledge of network infrastructure, hardware, software and troubleshooting.
Experience supporting hospitality systems such as PMS, POS, telephony and Wi‑Fi is advantageous.
Basic knowledge of IT security, cybersecurity and data protection practices.
Experience working with external IT vendors and service providers is advantageous.
Strong troubleshooting, analytical and problem-solving skills.
Good communication and interpersonal skills with a strong customer-service mindset.
Ability to work in a fast-paced hotel environment and respond effectively to operational requirements.
Willingness to work flexible hours, including weekends, public holidays or on-call support where required.

Responsibilities

Provide day-to-day technical support to hotel colleagues for hardware, software, network and connectivity issues.
Respond to IT service requests and incidents in a timely and professional manner.
Troubleshoot and resolve technical issues while minimising disruption to hotel operations.
Support the installation, configuration and maintenance of computers, printers, telephones and other IT equipment.
Assist with the maintenance of IT systems and infrastructure across the hotel.
Maintain accurate records of IT assets, equipment and service requests.
Escalate complex or critical technical issues to the IT Manager or relevant external support provider.
Undertake any other duties or tasks deemed reasonable by the IT Manager or Management.