Hotel Housekeeping Supervisor cum Relief PA / RA

CKSE PTE. LTD.; Singapore; On-site; SGD 50,000 - 72,000; Full time

Job summary

CKSE PTE. LTD. in Singapore seeks a Housekeeping Supervisor to oversee daily operations of guest rooms, public areas, and back-of-house spaces. You will lead attendants, inspect rooms, and ensure cleanliness, hygiene, and presentation to meet the hotel’s standards.

You will coordinate with Front Office on room readiness, handle guest requests and feedback, report faults to Engineering, manage supplies, and train staff to maintain service quality and safety compliance.

Qualifications

• Minimum 2 years of experience in a housekeeping supervisory role within hotel or hospitality industry.
• Experience in guest room cleaning, public area maintenance, and housekeeping operations.
• Proficient in Microsoft Office and familiar with housekeeping management systems.

Responsibilities

• Supervise daily housekeeping operations to ensure guest rooms, public areas, and back-of-house areas meet standards.
• Lead and support attendants, conduct regular inspections, and ensure quality and guest satisfaction.
• Perform relief duties as PA/RA when required to maintain service levels.
• Coordinate with Front Office on room status updates and guest requests.
• Address guest feedback promptly and ensure satisfactory resolutions.
• Report maintenance defects to Engineering and follow up for rectification.
• Monitor supplies, inventory, and equipment usage and safety.

Skills

Leadership

Communication

Interpersonal skills

Attention to detail

Microsoft Office

Housekeeping management systems

Tools

Microsoft Office

Job description

Job Description:

• Supervise daily housekeeping operations to ensure guest rooms, public areas, and back-of-house areas are maintained in accordance with the hotel’s cleanliness, hygiene, and presentation standards
• Lead, supervise, and support Housekeeping Attendants in their daily duties, while conducting regular inspections of guest rooms and public areas to ensure quality standards and maximum guest satisfaction are met
• Perform relief duties as a Public Area Attendant (PA) and Room Attendant (RA) when required, ensuring consistent housekeeping standards and smooth daily operations.
• Coordinate closely with the Front Office team on room status updates, room readiness, guest requests, and special arrangements
• Attend to guest requests, feedback, and complaints promptly and professionally, ensuring timely follow-up and satisfactory resolution
• Report maintenance defects and repair requirements to the Engineering team and follow up to ensure timely rectification
• Monitor housekeeping supplies, linen inventory, cleaning materials, and equipment to ensure proper usage, storage, and availability
• Ensure housekeeping equipment, tools, and cleaning chemicals are used, stored, and maintained safely and correctly
• Assist in staff training, orientation, coaching, and performance monitoring to maintain service quality and operational efficiency
• Maintain accurate housekeeping records, room inspection reports, attendance records, inventory records, and other departmental documentation as required
• Ensure compliance with hotel policies, standard operating procedures (SOPs), hygiene requirements, workplace health and safety standards, and emergency procedures
• Other housekeeping-related duties as assigned by the management

Requirement:

• Minimum 2 years of experience in a housekeeping supervisory role within the hotel or hospitality industry
• Experienced in guest room cleaning, public area maintenance, and housekeeping operations
• Proficient in Microsoft Office and familiar with housekeeping management systems
• Willingness and ability to perform relief duties as a Public Area Attendant (PA) and Room Attendant (RA) when operationally required
• Strong attention to detail, with the ability to maintain high standards of cleanliness, hygiene, and presentation
• Good leadership, communication, and interpersonal skills, with the ability to guide, motivate, and work effectively with a diverse team
• Strong organisational and problem-solving skills, with the ability to prioritise tasks and work under pressure in a fast-paced hotel environment
• Guest-oriented, responsible, proactive, and committed to delivering excellent service and creating a comfortable guest experience