Hospitality L&D Leader: Elevate Service & Leadership

Como; Singapore; Presencial; SGD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Como is seeking an experienced Learning & Development professional to lead training and service excellence across its outlets. The role designs blended learning programmes, owns brand-aligned SOPs, coaches managers to build training capability, and uses guest data to raise service standards consistently across sites and brands.

The ideal candidate will have 7+ years in L&D within hospitality or premium lifestyle, with proven experience developing leadership programmes and coaching leaders across

Formación

• Minimum 7 years' experience in Learning & Development within hospitality or premium lifestyle industry.
• Proven experience developing leadership programmes and coaching managers across operational teams.
• Strong stakeholder management skills with the ability to influence and collaborate across departments and leadership levels.
• Experience supporting multi-site or multi-brand operations is highly preferred.
• Strong understanding of guest experience, luxury service standards, and operational excellence.
• Skilled facilitator with presentation, coaching, communication, and relationship-building abilities.
• Experience developing digital learning content and blended learning programmes.
• Proficient in Microsoft Office and Learning Management Systems (LMS) or other digital platforms.

Responsabilidades

• Design and implement holistic training programs across service culture, guest engagement, product knowledge, safety & hygiene, and SOPs.
• Facilitate engaging classroom, experiential, and on-the-job training sessions for staff at all levels.
• Conduct training needs analysis using guest insights, audits, and performance trends.
• Develop digital learning modules, training guides, and blended-learning tools for ongoing development.
• Create, refine, and maintain brand-aligned SOPs across outlets.
• Conduct site visits, training audits, and performance assessments to ensure consistent execution.
• Lead training refreshers, product rollouts, and brand experience training.
• Collaborate with Operations, HR, and Leaders to support onboarding and performance plans.

Conocimientos

L&D leadership

Training design

Coaching managers

Facilitation

Stakeholder management

Data analysis

LMS proficiency

Presentation skills

Herramientas

LMS

Microsoft Office

Descripción del empleo

Como is seeking an experienced Learning & Development professional to lead training and service excellence across its outlets. The role designs blended learning programmes, owns brand-aligned SOPs, coaches managers to build training capability, and uses guest data to raise service standards consistently across sites and brands.

The ideal candidate will have 7+ years in L&D within hospitality or premium lifestyle, with proven experience developing leadership programmes and coaching leaders across