Home Care Client Support & Operations Coordinator

ACTIVE GLOBAL RESPITE CARE PTE. LTD.; Singapore; On-site; SGD 33,000 - 58,000; Full time

Benefits offered by this job

Attractive base salary

Sales commission

Career development

Industry-specific training

15 days annual leave

Job summary

ACTIVE GLOBAL RESPITE CARE PTE. LTD. is seeking a proactive operational support role to answer client inquiries, schedule services, and manage documentation for Home Care offerings.

The position requires organized communication with staff, clients, and partners, ensuring processes run smoothly and SOPs are followed. The role emphasizes strong English skills, at least 1 year in related work, and flexibility to handle urgent queries.

Qualifications

• At least 1 year in customer service/administrative roles.
• Diploma or degree in any field.
• Proactive, flexible, and SOP-compliant.
• Proficiency in Microsoft Office Suite.
• Strong English communication skills.

Responsibilities

• Answer client inquiries on Home Care services.
• Schedule staff and clients for services.
• Document applications and processes accurately.
• Handle client feedback and resolve issues promptly.
• Issue invoices and assist with collections.
• Ensure SOPs are followed and communicate with partners.

Skills

Customer service

Communication

Initiative

Education

Diploma or Degree in any field

Tools

Microsoft Office Suite

Job description

ACTIVE GLOBAL RESPITE CARE PTE. LTD. is seeking a proactive operational support role to answer client inquiries, schedule services, and manage documentation for Home Care offerings.

The position requires organized communication with staff, clients, and partners, ensuring processes run smoothly and SOPs are followed. The role emphasizes strong English skills, at least 1 year in related work, and flexibility to handle urgent queries.