Freezer Fridge Repair Technician

TUCK LEE ICE PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

Tuck Lee Ice Pte. Ltd. in Singapore is seeking an onsite service technician to install, maintain, and repair refrigerators and freezer fridges, ensuring reliable operation and safety compliance.

Responsibilities include diagnosing on-site issues, performing preventative maintenance, documenting service reports and parts usage, and communicating clearly with customers to uphold high CSAT. O level or above preferred; Class 3 driving license required.

Qualifications

• 0–2 years of onsite technician experience in consumer electronics or cooling equipment.
• O level education or above is preferred.
• Ability to explain technical issues clearly to users.

Responsibilities

• Install and configure refrigerators and freezer fridges on customer sites.
• Perform routine preventative maintenance to sustain equipment reliability.
• Diagnose and troubleshoot on-site issues and achieve first-time fixes where possible.
• Follow safety protocols during repair and maintenance work.
• Record service reports, parts usage, and customer feedback accurately.

Skills

Onsite technician experience

Customer communication

Troubleshooting skills

Education

O level or above

Tools

Welding license

Electrical license

Plumbing license

Refrigerant handling certification

Job description

Company Overview

Tuck Lee Ice Pte. Ltd. is a leading ice supplier and manufacturer in Singapore since 1935, known for quality, innovation, and customer satisfaction, serving the market with nearly 90 years of industry expertise.

Job Summary

You will install, maintain, and repair refrigerators and freezer fridges, ensuring operational functionality and customer satisfaction while adhering to safety protocols and documenting service activities accurately.

Responsibilities

• Install and configure refrigerators and freezer fridges to ensure full operational functionality
• Perform routine preventative maintenance services to sustain equipment reliability
• Diagnose and troubleshoot onsite issues independently to achieve first-time fixes and minimize repeat repairs
• Follow all safety protocols during repair and maintenance work
• Provide clear explanations to customers to maintain high customer satisfaction (CSAT)
• Maintain a clean and organized workspace during service visits
• Collect and document customer feedback to support product and service improvements
• Accurately record service reports, parts usage, and customer feedback in a timely manner
• Diagnose and repair returned products in-house efficiently
• Arrange warehouse spare parts and manage disposal activities as needed
• Execute ad-hoc projects and duties assigned by the reporting manager

Required competencies and certifications

• Possess a valid Class 3 Singapore driving license

Preferred competencies and qualifications

• 0–2 years of onsite technician experience in the consumer electronics industry
• Ability to troubleshoot freezer fridge coolness issues effectively
• Excellent interpersonal skills to communicate technical issues clearly to users
• Certificates or licenses related to welding, electrical work, plumbing, or refrigerant handling are advantageous
• O level education or above

Other Information

• Working hours: 5-day work week with willingness to perform overtime as required