High Net Worth Insurance Operations Support Associate

ADECCO PERSONNEL PTE LTD; Singapore; Hybrid; SGD 47,000 - 78,000; Part time

Job summary

Adecco Personnel Pte Ltd is partnering with a leading bank to recruit a High Net Worth Insurance Operations Support Associate in Singapore. This contract role focuses on middle-office support for VUL products and end-to-end case management to meet regulatory standards.

You will deliver consistent service to policyholders and advisers across distribution channels while maintaining documentation and SOPs. Collaboration and attention to detail are essential.

Qualifications

• 3 years’ experience in custody or investment operations within a bank, custodian, or similar financial institution.
• Experience with life insurance operations and local regulatory requirements.
• Strong service mindset, priority management, and attention to detail.
• Excellent collaboration and communication skills.
• Proficient in Microsoft Office applications (Excel, PowerPoint, Word).

Responsibilities

• Coordinate with custodians and asset managers to resolve VUL transaction processing issues.
• Input and validate monthly VUL policy valuations.
• Monitor VUL policy liquidity and policy value.
• Review assets for sanctions exposure, illiquidity, and suitability.
• Ensure documentation is complete and archived for audits and controls.
• Maintain SOPs reflecting current processes and regulatory expectations.
• Produce internal and regulatory reporting with accuracy and timeliness.
• Support additional HNW operational tasks and projects as assigned.

Skills

Custody ops

Investment ops

MS Office

Tools

Excel

PowerPoint

Word

Job description

The Opportunity

• Adecco is partnering with a leading bank to look for a High Net Worth Insurance Operations Support Associate
• Starts off ascontract role

Role Overview

1. provide middle-office operational support for High Net Worth (HNW) products, with main focus on Variable Universal Life (VUL) policies
2. own case management for VUL policies, ensuring processes are executed in line withoperational standards and applicable regulatory/compliance guidelines
3. deliver consistent service to policyholders and advisers across distribution channels

Key Responsibilities

1. Coordinate with custodians and asset managers to manage and resolve VUL-related transaction rocessing and operational queries
2. Input and validate monthly VUL policy valuations
3. Monitoring of VUL policy liquidity and policy value
4. Monitoring of underlying assets, including checks relating to sanctions exposure, illiquidity, and suitability considerations
5. Ensure all required documentation is complete, properly maintained, and archived to support ad hoc audit and control requests
6. Maintain and update Standard Operating Procedures (SOPs) to reflect current processes, controls, and regulatory expectations
7. Produce and maintain internal and regulatory reporting, ensuring accuracy, timeliness, and traceability
8. Deliver additional HNW operational tasks and project support as assigned by the manager

Qualifications and Experience

• 3 years’ relevant experience in custody operations, or investment operations within a bank,custodian, or comparable financial institution.
• Working knowledge of investment, custodial operations, life insurance operational processes, including relevant local regulatory requirements.
• Good service mindset with the ability to manage priorities, maintain control discipline, and multi-task effectively.
• Highly competent in administrative execution; meticulous with strong attention to detail and documentation standards.
• Collaborative team player with good interpersonal, and communication skills.
• Proficient in Microsoft Office Applications (Excel, Powerpoint and Word)