HealthTech Internship: NBS 2.0 Go-Live & Testing

Synapxe; Singapore; On-site; Full time

Job description

Join Synapxe as an intern and see how you can contribute in powering a healthier Singapore. Internship@Synapxe is where curiosity meets impact! You would be able to gain practical experience, hone your skills, and be part of meaningful work that improves health through technology!

Singapore’s public healthcare system comprises three major clusters - NHG, NUHS, and SingHealth - each managing billing and financial operations across hospitals and polyclinics. The National Billing System (NBS) is a national SAP-based platform that standardises and modernises patient billing across these institutions, improving consistency, efficiency, and financial accuracy.

Following successful rollout in NHG and NUHS, the NBS 2.0 programme brings SingHealth (including institutions such as KKH and KBP) onto the platform.

This internship offers a rare opportunity to be part of a large-scale national healthcare IT implementation, working alongside Synapxe, Accenture, and healthcare stakeholders during a critical go‑live phase.

Each intern will be assigned a dedicated mentor and will contribute meaningfully to the programme across a defined scope. While all three interns will share a common programme context, their responsibilities are differentiated to ensure depth of learning and clear value‑add to the team.

The Selected Intern(s) Will Assist In Following

Role 1: Testing & Quality Assurance (UAT)

• Role Summary - Support structured testing activities to ensure the system meets business and technical requirements prior to go‑live.
• Key Responsibilities:
  • Assist in preparation and review of UAT test cases and scripts for billing workflows (inpatient, outpatient, community hospital)
  • Execute UAT and regression testing, documenting results and defects accurately
  • Maintain and update defect trackers and testing logs
  • Coordinate with functional teams and users to track defect resolution
  • Participate in defect triage sessions and support issue prioritisation
  • Assist in preparing UAT closure and sign‑off documentation

Role 2: Go‑Live Readiness & Project Coordination

• Role Summary - Support planning and coordination of go‑live readiness activities for KKH and KBP.
• Key Responsibilities:
  • Track and maintain go‑live readiness checklists across functional, technical, and operational areas
  • Coordinate with stakeholders to consolidate readiness updates and flag risks/issues
  • Support preparation of training materials, briefings, and communication packs
  • Track dependencies such as data migration, system configuration, and change requests
  • Assist in coordinating go‑live command centre logistics
  • Support preparation of governance and project reporting materials

Role 3: Go‑Live & Post Go‑Live (Hypercare Support)

• Role Summary - Support the live system rollout and stabilisation phase, working closely with end users and project teams.
• Key Responsibilities:
  • Provide on‑site user support ("elbow support") during go‑live at KKH and KBP
  • Assist users with system navigation and billing workflows
  • Log and classify issues and incidents in the tracking system
  • Monitor and report daily issue summaries to project leadership
  • Support post go‑live (hypercare) activities, tracking issue resolution
  • Assist in documenting lessons learned and post‑implementation review reports

About You

• Undergraduate currently in Year 2 or Year 3, pursuing a degree in Business Artificial Intelligence Systems, Information Systems, Computer Science, Computer Engineering, Industrial & Systems Engineering, Information Engineering & Media, or a related discipline
• Strong understanding of the Software Development Life Cycle (SDLC)
• Keen interest in IT project management
• Detail‑oriented, able to work in a fast‑paced and dynamic environment, and curious about how large‑scale technology programmes are delivered in the public sector
• Comfortable with structured documentation, coordination tasks, and working in a multi‑organisation environment
• Strong analytical, problem‑solving, and interpersonal skills
• Possess a strong learning attitude and willingness to engage with diverse stakeholders
• Adaptable, proactive, and a strong team player
• Demonstrate leadership qualities with good verbal and written communication skills
• Ability to multitask and work effectively as part of a multidisciplinary team
• Passionate and keen to make a difference to re‑imagine the future of HealthTech

Interns will be required to travel to Public Healthcare Institutions (PHIs) as part of the role.