Head of Operations and Facilities

Dulwich College (Singapore); Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Dulwich College (Singapore) is seeking a Head of Operations & Facilities to lead operational excellence across the campus. You will oversee facilities management, health and safety, major projects, and campus development, ensuring safe and efficient environments for teaching, learning and community life.

Reporting to the Director of Business Administration & Bursar, you will build strong stakeholder relationships and manage budgets, contracts and external providers to uphold the highest

Qualifications

• Experience in international school, education, healthcare, hospitality or service-driven org.
• Health & Safety, Engineering or Facilities Management certifications.
• Fire Safety Manager qualification or willingness to undertake training.
• Degree or professional qualification in FM, Property Management, Engineering, Operations or related field.
• Minimum five years' experience in facilities, estates or service-led environment.
• Experience managing large outsourced service contracts and vendor relationships.
• Strong budget management and financial planning experience.
• Demonstrated leadership of teams and high performance.
• Excellent stakeholder management, negotiation and communication skills.
• Strong understanding of health and safety management and regulatory compliance.
• Customer-focused mindset with a commitment to service excellence.

Responsibilities

• Lead operational management of the College campus ensuring facilities and services are safe, efficient and fit for purpose.
• Drive service excellence through facilities management contracts including maintenance, cleaning, security, landscaping, catering and transportation.
• Manage contractor performance via KPI monitoring, contract reviews, renewals and tenders.
• Lead campus improvement projects, refurbishments and capital works programmes.
• Drive delivery of long-term campus development and master planning initiatives.
• Oversee departmental budgets, expenditure forecasting and financial performance.
• Act as Health & Safety Coordinator, leading compliance and risk management.
• Lead emergency preparedness activities including drills and safety planning.
• Support safeguarding strategy as Deputy Designated Safeguarding Lead for premises and campus safety.
• Lead, develop and manage a team of facilities professionals.

Skills

Leadership

Stakeholder management

Contract management

Budget management

Health & Safety

Communication

Education

Degree in FM/Engineering

Job description

Lead the Operations Behind an Outstanding School Experience

Dulwich College (Singapore) is seeking an experienced and forward-thinking Head of Operations & Facilities to lead the delivery of operational excellence across our award-winning international school campus. This is a unique leadership opportunity for a hospitality, facilities, estates, or operations professional from a service environment with highly developed interpersonal skills, who is passionate about creating safe, efficient and exceptional environments. You will deliver excellence through third party providers that enable teaching, learning and community life to thrive. Based on our world-class campus in Singapore, you will oversee facilities management, health and safety, major projects, contractor performance, transportation services and campus development.

Reporting to the Director of Business Administration & Bursar, you will be an outstanding communicator and relationship builder that will play a key leadership role in ensuring our campus facilities, infrastructure and operational services meet the highest standards of safety, quality, sustainability and service delivery.

Key Responsibilities

• Lead the operational management of the College campus, ensuring facilities and services are safe, efficient and fit for purpose.
• Drive excellent service through facilities management contracts including maintenance, cleaning, security, landscaping, catering, transportation and other outsourced services.
• Manage contractor performance through robust KPI monitoring, contract reviews, renewals and tender processes.
• Lead campus improvement projects, refurbishments and capital works programmes.
• Drive delivery of the College's long-term campus development and master planning initiatives.
• Manage departmental budgets, expenditure forecasting and financial performance.
• Act as Health & Safety Coordinator, leading compliance, risk management and continuous improvement initiatives.
• Lead regular emergency preparedness activities including fire drills, lockdown exercises and safety planning.
• Support the College's safeguarding strategy as Deputy Designated Safeguarding Lead for premises and campus safety.
• Lead, develop and manage a team of operational and facilities professionals.

About You

You will be a highly organised and collaborative leader with a proven track record of managing complex facilities, operational services and external contractors.

Requirements

• Experience within an international school, education environment, healthcare, hospitality, members' club or similarly service driven organisation.
• Health & Safety, Engineering or Facilities Management certifications.
• Fire Safety Manager qualification or willingness to undertake training.
• Degree or relevant professional qualification in Facilities Management, Property Management, Engineering, Operations or a related discipline.
• Minimum five years' experience in facilities, estates or a service led environment
• Experience managing large outsourced service contracts and vendor relationships.
• Strong budget management and financial planning experience.
• Demonstrated experience leading teams and driving high performance.
• Excellent stakeholder management, negotiation and communication skills.
• Strong understanding of health and safety management and regulatory compliance.
• A customer-focused mindset with a commitment to service excellence.

Equality Statement

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of race, ethnicity, gender, age, disability, religion, sexual orientation, pregnancy or socio-economic status. Staff recruited locally are subject to Terms and Conditions of Service according to local employment law.

Safeguarding Statement

Dulwich College (Singapore) is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices which are aligned to the recommendations of the International Task Force on Child Protection. We hold ourselves to a high standard of effective recruiting practices with specific attention to child protection. All appointments are subject to an interview, identity checks, criminal record checks, social media checks, and successful references. You can find information about Safeguarding at our College, including the Student Safeguarding Policy, at our website: https://singapore.dulwich.org/our-college/safeguarding

PEI Registration Number: 201027137D. Period of Registration: 09 January 2024 to 08 January 2028