Head of Operations

Circle Digital Ventures; Singapore; On-site; SGD 180,000 - 270,000; Full time

Job summary

Circle Digital Ventures in Singapore seeks a Head of Operations to lead day-to-day operations across SOL X, Swastha, CDV Health and CDV Wealth. The role combines hands-on workload with team coordination, customer onboarding, service delivery, partner follow-ups and issue resolution.

The successful candidate will drive operational excellence, write procedures, manage budgets and ensure service levels across four business units while reporting to senior management.

Qualifications

• 8–12 years of relevant operations, customer implementation or service delivery experience, including supervising teams.
• Degree or diploma in business, operations, logistics or related discipline.
• Experience coordinating operations across multiple services, products or locations.

Responsibilities

• Manage and execute daily operational activities across four BUs, align with senior management on priorities, and allocate work to the team.
• Carry out customer onboarding, training and go-live activities with the team and coordinate deployments.
• Coordinate hardware inventory, logistics, installation, maintenance and field support across BUs.
• Monitor day-to-day operating expenditure, staffing needs and supplier costs against budgets and raise approvals as needed.
• Lead operational teams, provide coaching, cover workloads during busy periods, and raise capacity gaps.
• Write and maintain operating procedures, handover records and escalation routes; drive workflow improvements.
• Coordinate suppliers and service partners to meet schedules and service levels; manage escalations.
• Handle customer-service enquiries and operational issues, investigate problems and drive resolution with internal teams.
• Prepare regular updates for senior management on onboarding, deployments, performance, issues and expenditure.

Job description

Experience: 8 to 12 years in operations or service delivery, including experience managing operational teams

JOB SUMMARY

The Head of Operations leads and personally delivers day-to-day operations across SOL X, Swastha, CDV Health and CDV Wealth, working directly with the senior management team. In a lean startup, the individual is expected to carry an operational workload alongside the team, balancing team coordination with customer onboarding, service delivery, partner follow-up and issue resolution. Success depends on completing work, resolving problems and improving how each BU runs.

KEY RESPONSIBILITIES

• Manage and execute daily operational activities across the four BUs. Agree priorities with senior management, take ownership of assigned tasks, allocate work across the team and follow through on deadlines and dependencies.
• Personally carry out customer onboarding, training and go-live activities alongside the team following an agreed sales handover. Prepare documentation, coordinate deployments and confirm that staff, equipment and partner support are ready to meet approved commitments.
• Coordinate SOL X hardware inventory, logistics, installation, maintenance and field support; Swastha counsellor schedules, appointments and service coverage; CDV Health provider availability and consultation workflows; and CDV Wealth onboarding support and transaction-issue follow-up with partners.
• Monitor day-to-day operating expenditure, staffing needs and supplier costs against approved budgets. Maintain accurate records and raise additional resource or spending requests to senior management and Finance for approval.
• Lead operational teams while contributing directly to their daily workload. Organise service coverage, coach colleagues and monitor performance. Step in to complete tasks during busy periods or absences, and raise capacity gaps with senior management.
• Write and maintain operating procedures, service checklists, handover records and escalation routes. Implement practical workflow improvements to reduce delays, errors and repetitive work, coordinating system changes with product and technical teams.
• Coordinate suppliers and service partners against agreed schedules and service levels. Track unresolved issues, maintain continuity arrangements and escal
• Personally handle customer-service enquiries and operational issues as part of the team’s workload, including escalations. Investigate problems, provide customer updates and work with internal teams and partners through to resolution. Follow up on corrective actions to prevent recurrence.
• Prepare and maintain operational trackers and regular updates for senior management covering onboarding, deployments, service performance, open issues, capacity and expenditure. Keep records current, highlight decisions needed and complete agreed follow-up actions.

REQUIREMENTS

• Degree or diploma in business, operations, logistics or a relevant discipline, or equivalent practical experience.
• 8 to 12 years of relevant experience in operations, customer implementation or service delivery, including experience supervising operational teams.
• Experience coordinating operations across multiple services, products or location

PREFERRED SKILLS

• Experience in maritime services, hardware deployments, fintech operations or healthcare coordination.
• Experience coordinating teams or service partners in Singapore, India and the Philippines.
• Customer-service supervision, deployment planning and supplier coordination.
• Process documentation, service reporting and practical workflow improvement.
• Familiarity with operational controls, incident handling and confidential customer information.