Head of IT Service Management & Operations

Dyson Institute

Singapore

On-site

SGD 180,000 - 280,000

Full time

14 days+

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Job summary

Dyson Institute is seeking a Head of IT Service Management to lead ITSM across Group IT, driving ITIL adoption, governance, and continuous improvement. The role requires senior cross-functional leadership to align internal teams and vendors with agreed standards, ensuring operational stability and strong reporting.

Singapore-based, with engagement across STC and SJPS leadership. You will own the maturity roadmap for ITIL practices, oversee major incidents and change processes, and partner with

Qualifications

Extensive ITIL/ITSM leadership experience across large organisations.
Experience leading major incidents, changes and problem management.
Strong vendor governance and cross-functional collaboration with internal teams and suppliers.

Responsibilities

Lead ITIL practice leads and govern ITSM across Group IT.
Define ITIL standards, controls, and governance with vendors and internal teams.
Oversee incident, problem, change and knowledge management for stability.
Own operational reporting framework and executive narratives.
Drive continual service improvement and automation across ITSM.
Develop training and adoption strategy for ITSM across stakeholders.

Skills

ITIL Leadership

Vendor Governance

Incident Management

Change Management

Operational Reporting

Cross-functional Leadership

Stakeholder Management

Education

ITIL Foundation

ITSM Certification

Tools

ServiceNow

Job description

Singapore-based, with engagement across STC and SJPS leadership. You will own the maturity roadmap for ITIL practices, oversee major incidents and change processes, and partner with

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