Head of Admin & Business Operations

SATS Ltd.; Singapore; Presencial; SGD 120.000 - 180.000; Jornada completa

Descripción de la vacante

SATS Ltd., headquartered in Singapore, is a leading air cargo handling and airline catering provider with a global footprint. We are seeking a Manager, Administrative & Business Operations to lead the Shared Administrative Services team, ensuring workforce administration, compliance and governance excellence across the organization.

The role emphasizes people leadership, process improvement, and stakeholder collaboration, with responsibilities spanning systems like SuccessFactors, SOP

Formación

• Degree in Business Administration, Human Resource Management, Operations Management, or a related discipline.
• 8–10 years of relevant experience in shared services, administration, workforce operations, compliance, or related functions.
• At least 3 years of people management experience.
• Strong knowledge of workforce administration, compliance, and operational governance.
• Experience in audit, process improvement, and vendor management.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent stakeholder management and communication skills.
• Proficiency in HR and workforce management systems.

Responsabilidades

• Lead a team delivering administrative, workforce support, compliance and governance services across the organization.
• Oversee workforce administration processes including attendance, hours, overtime, allowances, and performance management.
• Ensure compliance with MOM regulations, company policies and guidelines; conduct audits and drive risk mitigation.
• Provide workforce analytics, reports and recommendations for operational decisions.
• Oversee deployment of flexi employees to support manpower requirements.
• Manage billing, invoice verification, vendor management and payment governance.
• Oversee office premises, facilities administration and stakeholder engagements.
• Ensure high-quality service delivery across shared administrative services functions.
• Oversee use of systems like SuccessFactors and internal deployment tools.
• Develop, review and enhance SOPs, controls and processes; drive improvements and standardization.
• Lead, coach and develop the Shared Administrative Services team and foster accountability and collaboration.
• Build partnerships with departments, Human Capital Partners, vendors and external stakeholders.

Conocimientos

Stakeholder management

Communication

Analytical skills

Problem-solving

Decision-making

HR systems

Workforce management systems

Educación

Bachelor/degree in Business Administration, HRM, Operations Management or related discipline

Herramientas

SuccessFactors

Descripción del empleo

SATS Ltd., headquartered in Singapore, is a leading air cargo handling and airline catering provider with a global footprint. We are seeking a Manager, Administrative & Business Operations to lead the Shared Administrative Services team, ensuring workforce administration, compliance and governance excellence across the organization.

The role emphasizes people leadership, process improvement, and stakeholder collaboration, with responsibilities spanning systems like SuccessFactors, SOP