Head Barista (A Premium Tea Brand)

NAVA 1872 PTE. LTD.; Singapore; Presencial; SGD 45.000 - 67.000; Jornada completa

Descripción de la vacante

The 1872 Clipper Tea Co. is seeking an experienced Head Barista to lead beverage R&D, staff training, and quality control across our retail locations.

You will anchor tea bar operations, develop high-quality signature beverages, and uphold service standards in a fast-paced environment. Reporting to the Operations Manager, you will manage training, ensure SOP adherence, and drive excellence on the floor, balancing guest engagement with operational performance across outlets at Ion Orchard, Jewel

Formación

• Experience leading beverage operations in a high-volume environment.
• Ability to train staff on tea preparation and service standards.
• Strong knowledge of tea (loose leaf, blends, brewing techniques).
• Excellent written and verbal English communication.

Responsabilidades

• Lead Beverage R&D and menu innovation across all outlets.
• Drive tea training programs and staff development for full-time and part-time baristas.
• Establish SOPs for beverage prep, service, and workflow efficiency.
• Oversee daily station operations and ensure QSHC compliance across outlets.
• Collaborate with Outlet In-Charges to ensure smooth store operations and shift coverage.

Conocimientos

Leadership

Staff training

Tea knowledge

English communication

Descripción del empleo

The 1872 Clipper Tea Co. is expanding, and we are seeking an experienced, passionate, and leadership-oriented Head Barista to drive operational and beverage excellence across our retail outlets.

Reporting directly to the Operations Manager, the Head Barista serves as the anchor of our tea bar operations. In this role, you will lead beverage R&D, oversee staff training on tea preparation and service standards, ensure strict quality control, and maintain high operational performance across all outlets (ION Orchard, Jewel Changi, IOI Central Boulevard, and upcoming new locations).

Key Responsibilities

Beverage R&D & Menu Innovation:

Lead beverage research and development (R&D) to create innovative, high-quality signature tea and coffee beverages that align with brand standards and seasonal promotions.

Tea Training & Staff Development:

Drive staff onboarding, tea knowledge education, and practical brewing/service training for all full-time and part-time baristas.

Conduct regular competency checks, role-play assessments, and live floor shadowing to maintain high service standards across all stations.

Tea Bar Operations & Quality Assurance:

Establish and maintain Standard Operating Procedures (SOPs) for beverage preparation, presentation, and workflow efficiency.

Oversee daily station operations, equipment maintenance, and Quality, Safety, Health & Cleanliness (QSHC) compliance across all outlets.

Store & Team Leadership:

Work closely with Outlet In-Charges (I/Cs) and Retail Coordinators to ensure seamless daily store operations and shift coverage.

Lead by example on the floor, delivering exceptional customer engagement, answering complex customer queries, and promoting specialty tea products.

Inventory & Supplier Coordination:

Monitor stock levels for beverage ingredients, teas, milk, and operational supplies; coordinate with internal inventory teams to prevent stockouts.

Minimum Requirements

• Experience: Minimum 2–3 years of experience as a Senior Barista, Lead Barista, or Supervisor in a specialty coffee/tea establishment, high-volume café, or premium F&B retail environment.

• Passion for Tea: Strong appreciation and knowledge of tea (loose leaf, specialty blends, brewing techniques, latte art).

• Leadership & Coaching: Proven ability to train, mentor, and motivate baristas to achieve operational excellence.

• Communication: Excellent verbal and written communication skills in English.

• Adaptability: Highly organised, proactive, and capable of managing multiple outlets and tasks in a fast-paced environment.

• Shift Flexibility: Ability to work 44 hours per week on rotational shifts, including weekends and public holidays.