Hands-On Retail Ops Manager - Multi-Outlet

TWIGLY'S PTE. LTD.; Singapore; On-site; SGD 74,000 - 80,000; Full time

Job summary

Twigly's Pte. Ltd. in Singapore seeks an experienced Retail Assistant Manager to oversee day-to-day performance across multiple Twigly's retail outlets. This role is hands-on with substantial time spent inside stores, supervising staff and supporting frontline operations.

Regular travel between outlets and rotating schedules including early mornings, weekends, and public holidays are required as outlets move toward extended hours. Compensation is SGD 6,600–7,200 per month.

Qualifications

• Recognised Bachelor's Degree.
• Either a Master's in a related field is strongly preferred.
• 5+ years of relevant professional experience in retail, FMCG, hospitality, logistics or another operationally intensive environment.
• 2-3 years of supervisory, managerial, project-management or operational leadership experience.
• Multi-site or multi-outlet operational experience is strongly advantageous.
• Experience in manpower planning, shift-based operations, inventory management, POS/cash management, operational reporting and process improvement is preferred.
• Strong numerical, analytical, problem-solving and people-management capabilities.
• Comfortable using POS, inventory, rostering and spreadsheet systems.

Responsibilities

• Manage daily operations across multiple Twigly's outlets.
• Travel between stores and conduct opening, operational and closing inspections.
• Manage staff rosters, attendance, punctuality, leave and manpower deployment.
• Arrange operational coverage when employees are unavailable due to medical leave, annual leave, emergency leave or unexpected absenteeism.
• Personally provide frontline operational support during manpower shortages where reasonably required.
• Supervise and, when necessary, personally perform cashier/POS operations, customer service, stock replenishment, goods receiving, merchandising, stocktaking and expiry checks.
• Monitor inventory accuracy, FIFO/FEFO, wastage, shrinkage and stock availability.
• Conduct cash reconciliation and investigate discrepancies.
• Monitor store cleanliness, housekeeping, equipment and overall operational readiness.
• Coordinate suppliers, deliveries, maintenance and promotional activities.
• Train, supervise and evaluate frontline employees.
• Resolve customer complaints and operational incidents.
• Monitor sales, manpower productivity and store performance.
• Identify operational problems independently and implement corrective actions.

Skills

People management

Analytical thinking

Problem solving

Retail operations

Education

Bachelor's Degree

Master's in Management or related field

Tools

POS system

Inventory systems

Rostering software

Spreadsheet software

Job description

Twigly's Pte. Ltd. in Singapore seeks an experienced Retail Assistant Manager to oversee day-to-day performance across multiple Twigly's retail outlets. This role is hands-on with substantial time spent inside stores, supervising staff and supporting frontline operations.

Regular travel between outlets and rotating schedules including early mornings, weekends, and public holidays are required as outlets move toward extended hours. Compensation is SGD 6,600–7,200 per month.