Guest Services Executive

CORDIA PTE. LTD.; Singapore; On-site; SGD 32,000 - 48,000; Full time

Job summary

Cordia Pte. Ltd. is seeking a Front Office Associate in Singapore to warmly welcome guests, handle check-ins/check-outs, and provide information on hotel services. You will work closely with the Operations Manager to resolve issues and ensure guest satisfaction.

Responsibilities include processing transactions, upselling rooms, managing reservations, and maintaining lounge operations and stock levels, while upholding brand service standards.

Qualifications

• 2–3 years of relevant front office experience.
• Strong guest service orientation and communication skills.
• Familiarity with property management systems is a plus.

Responsibilities

• Welcome and check in guests; issue room keys and provide information on hotel services.
• Coordinate with Operations Manager to handle issues, requests and complaints for guest satisfaction.
• Process transactions according to SOPs, post charges, and prepare reports.

Skills

Guest service

Communication skills

Problem solving

Upselling

Education

Diploma or degree in any field

Tools

Opera/Protel PMS

Job description

Job Description & Requirements

• Welcoming and checking in guests (which includes issuance of room keys, providing information on hotel services).
• Working hand in hand with the Operations Manager to resolve issues, requests and/or complaints in an appropriate manner to ensure total guest satisfaction.
• Process transactions in accordance with the standard operating procedures (which includes but not limited to posting charges, completing transaction reports, preparing deposit and/or securing assigned bank.)
• Issuance and release guest safe-deposit boxes.
• Up-sell rooms where possible to maximize Service Apartment's revenue.
• Routine check and updating on guest reservations information for individuals and/or groups.
• Provide service in a warm and friendly manner in accordance with the brand service standards in order to ensure guest satisfaction.
• Prepare and serve food and beverages as per lounge menu and standards.
• Prepare and set-up all equipment for the day's operations as specified by the shift and for in-house activities upon residents' request
• Check, order and replenish food and beverages stock asper requirements.
• Ensure high level of cleanliness of the lounge at all times.
• Perform other duties as assigned which includes but not limiting to guest room tours, concierge services etc

Requirements

• Professional Certificate/Nitec, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum 2 to 3 years of relevant experience in front office.
• Proficiency in Property Management System (e.g., Opera or Protel) will be an added advantage