Guest Services Delivery Specialist

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. is seeking a courteous housekeeping associate to assist in guest room service. You will place and deliver items to guest rooms, maintain cleanliness, and ensure a high level of guest satisfaction with professional interaction.

Responsibilities include restocking towels, toiletries, and amenities, following hotel policies, and assisting guests with special needs. The role requires physical stamina and the ability to lift up to 50 pounds.

Responsibilities

• Place items such as rollaway beds and refrigerators in guest rooms.
• Deliver towels, bathrobes and other items to guest rooms.
• Provide toiletries to guests (toothpaste, razors, shampoo).
• Deliver messages, mail, faxes, packages, flowers, sundry items, gifts to guest rooms.
• Deliver rollaway, cribs, linens, toiletries, and other items requested by guests to guest rooms.
• May deliver food, beverages or other amenities and assemble orders to go.
• Follow all company policies and procedures; report accidents and injuries to manager; maintain uniform and professional appearance.
• Maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address service needs; assist individuals with disabilities.
• Speak with others using clear and professional language; develop positive working relationships; support team to reach common goals.
• Comply with quality assurance expectations and standards; read and visually verify information; inspect tools, equipment for defects.
• Stand, sit, or walk for extended periods; move and lift objects up to 50 pounds; navigate stairs and service ramps.
• Perform other reasonable job duties as requested by Supervisors.

Job description

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. is seeking a courteous housekeeping associate to assist in guest room service. You will place and deliver items to guest rooms, maintain cleanliness, and ensure a high level of guest satisfaction with professional interaction.

Responsibilities include restocking towels, toiletries, and amenities, following hotel policies, and assisting guests with special needs. The role requires physical stamina and the ability to lift up to 50 pounds.