Housekeeping Manager, Nanyang Executive Centre (Hospitality)

Nanyang Technological University; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

NTU’s NEC is seeking an experienced Housekeeping Manager to establish and maintain high cleanliness standards across guest rooms, public areas and back-of-house spaces. You will lead and train the housekeeping team, manage inventory, and work with other departments to ensure a superior guest experience.

Pre-opening duties include setting up procedures and staff training for the NEC launch. The role requires budgeting oversight, strong organizational skills, and excellent communication to

Qualifications

• Leadership and team management capabilities.
• Excellent communication and interpersonal skills.
• Strong organizational and planning abilities.
• Attention to detail in cleanliness and maintenance.
• Knowledge of cleaning products and techniques.
• Problem-solving and customer-focused service mindset.
• Financial awareness including budgeting and cost control.
• Professional presentation and service-oriented approach.

Responsibilities

• Create and implement housekeeping procedures and standards for NEC.
• Lead, train, and supervise housekeeping staff; schedule and performance management.
• Ensure rooms and public spaces meet high cleanliness standards.
• Manage departmental budgeting and P&L responsibilities.
• Monitor inventory of supplies and equipment; advise on purchases.
• Ensure compliance with safety and health regulations.
• Collaborate with other departments to deliver a positive guest experience.
• Participate in recruitment and hiring of housekeeping staff.

Education

Bachelor’s degree in Sales & Marketing or Hotel Management

Diploma holders with extensive housekeeping experience

Job description

The NTU Office of Commercial and Auxiliary Services (OCAS) is responsible for the strategic planning, management, and marketing of commercial real estate, hospitality (including Nanyang Executive Centre) and auxiliary services (car parks and shuttle bus services) in NTU main campus and NTU@one-north.

The Nanyang Executive Centre (NEC) is located at the NTU Main Campus. NEC features 150 refurbished guestrooms and refreshed event spaces that aims to offer a premier venue for high-level conferences, workshops, executive programmes, and industry engagements.

We are looking for an experienced person to join us as the Housekeeping Manager. The Housekeeping Manager will be responsible for establishing and maintaining high standards of cleanliness and organization throughout the NEC, including guest rooms, public areas, and back-of-house spaces. This role involves leading and training the housekeeping team, managing inventory, and collaborating with other departments to ensure a positive guest experience. Pre-opening duties will include setting up the housekeeping department, developing procedures, and preparing the team for the NEC’s launch. You will be responsible for executing Pre-Opening Tasks, assisting with the setup and organization of the housekeeping operations, participating in the development of operational procedures, standards & training staff on all aspects of service standards.

KEY RESPONSIBILITIES

• Create and implement housekeeping procedures and standards to ensure a clean, safe, and comfortable environment for guests and staff.
• Manage the daily activities of the housekeeping staff, including scheduling, training, and performance management.
• Ensure that all rooms and public spaces are cleaned and maintained to the highest standards.
• Accountable for departmental budgeting and P&L.
• Monitor the inventory of housekeeping supplies and equipment and make recommendations for purchases.
• Ensure compliance with all safety and health regulations and standards.
• Work with other departments to ensure the overall guest experience is positive and consistent.
• Participate in the recruitment and hiring process of new housekeeping staff.

Essential Skills

• Leadership and Team Management: The ability to motivate, guide, and manage a team of housekeepers.
• Communication: Effective communication skills to interact with staff, guests, and other departments.
• Organizational Skills: The ability to plan, prioritize, and manage multiple tasks and responsibilities.
• Attention to Detail: The ability to notice and correct even minor imperfections in cleanliness and maintenance.
• Knowledge of Cleaning Products and Techniques: Understanding the appropriate use of cleaning supplies and equipment.
• Problem-Solving: The ability to identify and resolve issues related to housekeeping operations and guest requests.
• Financial Management: Understanding budgeting and cost control principles.
• Customer Centric: Service oriented style with professional presentations skills.

REQUIREMENT

• Bachelor’s degree in Sales & Marketing, Hotel Management or relevant discipline.
• Diploma holders with extensive experience may be considered.
• Minimum 3-5 years of experience in housekeeping management within a hotel.
• Experience with accommodation/hotel pre-opening would be highly advantageous.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal skills.
• Knowledge of safety and health regulations and standards.

We regret to inform that only shortlisted candidates will be notified.

Hiring Institution

NTU A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources. For more information, visit www.ntu.edu.sg