Guest Relations Officer (Part-time)

Pure Group (Singapore); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading wellness company in Singapore is seeking friendly individuals with a passion for service to join their team. Responsibilities include greeting members warmly, maintaining high service standards, and managing member inquiries effectively. Candidates should possess strong interpersonal skills, adaptability, and professionalism. This position requires shift work and encourages those with a background in customer service or hospitality to apply.

Qualifications

• Highly energetic individuals with a cheerful personality.
• Professionalism and strong interpersonal skills is essential.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Greet members with friendliness when checking in/out.
• Maintain good relations with members through high service standards.
• Handle potential complaints proactively.
• Assist in various club services as needed.

Skills

Strong interpersonal and communication skills

Ability to manage difficult conversations

Customer service orientation

Adaptability in a fast-paced environment

Education

Relevant qualifications in customer service/hospitality

Job description

Job Description & Requirements

Responsibilities

• Make our members feel welcomed by greeting them with wholehearted friendliness when checking them in/out or within the club. It should be part of your ‘DNA’ and shouldn’t be seen as a job.
• Maintain good relations with members by providing high level of service standards with a “people-first” attitude.
• The ability to take a preemptive approach in managing possible complaints and being prepared with a solution when a problem arises. Take ownership of problems; handle and resolve issues to your best abilities.
• High sense of reliability, which equates to high awareness of what works for certain people and what doesn’t, plus having strong intuition about what is right and wrong in principle when managing our members’ requests.
• Able to front difficult conversations such as collection of outstanding membership fees, processing of suspensions etc. Maintain a calm disposition during crisis management (member’s injury, incidents).
• Work as a team at club level; this includes helping in every aspect of services in the club (salad counter/retail/changing rooms etc) if there is a need, not just front-desking.
• Able to work shifts.

Requirements

• Highly energetic individuals, cheerful personality with a strong enthusiasm in the wellness industry
• Being professional with strong interpersonal and communication skill
• Able to adapt in a fast-paced environment.
• Candidates with relevant qualifications, customer service/hospitality background are welcome to apply.
• 5 working days a week