Guest Relations Executive

GH15 PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

MBER is seeking a Guest Relations Executive in Serangoon, Singapore. This entry-level role focuses on delivering warm guest service, handling arrivals and departures, and assisting residents with concierge tasks.

Candidates with hospitality or customer service background will fit; strong communication, proactivity and willingness to learn are valued. The role offers exposure to multiple departments and opportunities for growth within a growing hospitality concept.

Qualifications

• Entry-level opportunities for fresh graduates.
• Hospitality, front office, serviced apartment, or customer service experience is a plus.
• Warm, confident, service-minded with good communication.
• Proactive, dependable and able to take ownership.
• Willing to learn and adapt in a dynamic environment.

Responsibilities

• Deliver warm, professional Guest Relations service, including arrivals, departures and concierge services.
• Respond to guest and public enquiries through in-person interactions, phone, email, WhatsApp and digital channels.
• Handle reservations, room assignments, guest profiles, payments, deposits, billing and related documentation accurately using the PMS and operational systems.
• Take ownership of guest requests, feedback and service recovery, following through until matters are resolved or appropriately escalated.
• Prepare and maintain shift reports, operational checklists, payment records and clear handovers to ensure continuity between shifts.
• Build rapport with short-stay and long-stay guests, provide local recommendations and support community or guest engagement activities.
• Liaise between internal departments including Housekeeping, Maintenance, Security, Projects, Sales and Revenue, as well as potential clients, residents and vendors.
• Support property readiness, safety, incident reporting and other operational duties required to maintain a smooth guest experience.

Skills

Customer service

Communication

Multitasking

Problem solving

Tools

PMS

Job description

ABOUT MBER MBER

Co-Living & Serviced Apartments is a modern hospitality concept in Serangoon, bringing together serviced apartments and co-living under one roof. We believe a great stay goes beyond the room: it is shaped by thoughtful service, meaningful connections, contemporary design and a genuine sense of belonging. Our spirit is captured simply: Stay Curious.

THE OPPORTUNITY

As a Guest Relations Executive, you are one of the key faces of MBER and an important part of the daily guest and resident experience. This is an entry-level opportunity for someone who enjoys working with people, takes ownership and wants to build a career in hospitality. Prior hospitality or customer service experience is a plus, but attitude, communication and willingness to learn matter most.

WHAT YOU WILL DO

• Deliver warm, professional Guest Relations service, including arrivals, departures and concierge services.
• Respond to guest and public enquiries through in-person interactions, phone, email, WhatsApp and digital channels.
• Handle reservations, room assignments, guest profiles, payments, deposits, billing and related documentation accurately using the PMS and operational systems.
• Take ownership of guest requests, feedback and service recovery, following through until matters are resolved or appropriately escalated.
• Prepare and maintain shift reports, operational checklists, payment records and clear handovers to ensure continuity between shifts.
• Build rapport with short-stay and long-stay guests, provide local recommendations and support community or guest engagement activities.
• Liaise between internal departments including Housekeeping, Maintenance, Security, Projects, Sales and Revenue, as well as potential clients, residents and vendors.
• Support property readiness, safety, incident reporting and other operational duties required to maintain a smooth guest experience.

WHO WE ARE LOOKING FOR

• Entry-level candidates and fresh graduates are welcome to apply.
• Hospitality, Front Office, serviced apartment, co-living or customer service experience is an advantage.
• Warm, confident and service-minded, with good communication and interpersonal skills.
• Proactive and dependable, with the ability to take ownership rather than simply wait for instructions.
• Comfortable multitasking, solving problems and remaining composed in a dynamic operational environment.
• Able to work collaboratively across departments and communicate professionally with guests, residents, clients and vendors.
• Comfortable learning digital systems; prior PMS experience is an advantage.
• Able to work rotating shifts, weekends and public holidays.

WHY JOIN MBER

• Gain hands-on exposure across guest relations and wider property operations.
• Work closely with multiple operational and commercial departments, giving you a broader view of how a hospitality business runs.
• Develop practical hospitality skills, operational judgement and leadership potential in a growing environment.
• Join a team where curiosity, initiative and genuine human connection are valued.