Butler (Manor Culturist)

CAPELLA HOTEL, SINGAPORE; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Capella Singapore is seeking a Manor Culturist to provide personalized service for guests in the Manors. You will coordinate arrivals, check-in/check-out, and tailor experiences to create a curated stay.

The role requires a hospitality diploma or higher and prior luxury hotel experience. You will anticipate needs, arrange dining, transport, and activities, and work closely with housekeeping and management to uphold exceptional standards.

Qualifications

• Diploma in Hospitality-related courses or higher.
• Experience in a butler role in luxury hotels/resorts.
• Exceptional customer service skills with a focus on personalized attention.

Responsibilities

• Coordinate guest arrivals and departures, including luggage, and facilitating check-in/check-out processes.
• Provide personalized assistance and recommendations to guests throughout their stay, including dining reservations, transportation arrangements and activities booking.
• Anticipate and fulfill guest needs and preferences, ensuring their comfort and satisfaction at all times.
• Maintain communication with guests before, during and after their stay to address any requests or concerns.
• Collaborate with housekeeping and maintenance teams to ensure manors are clean, well-maintained and stocked with amenities.
• Handle special requests and arrangements for guests, including in-manor dining, chef services and special occasions.
• Ensure compliance with hotel policies and procedures, including safety and security protocols.
• Provide feedback and insights to management to enhance guest experiences and improve service standards.
• All other Capella Culturists related duties when Manors are not sold.

Skills

Customer service

Communication

Multitasking

Education

Diploma in Hospitality or higher

Job description

Position Overview

The Manor Culturist is responsible for providing personalized service and assistance to guests staying in the Manors at Capella Singapore. From coordinating arrivals and departures to arranging special requests and ensuring guest satisfaction, the Manor Culturist plays a crucial role in creating a perfect curated stay for the guests.

The Role

• Coordinate guest arrivals and departures, including luggage, and facilitating check-in/check-out processes
• Provide personalized assistance and recommendations to guests throughout their stay, including dining reservations, transportation arrangements and activities booking
• Anticipate and fulfill guest needs and preferences, ensuring their comfort and satisfaction at all times
• Maintain communication with guests before, during and after their stay to address any requests or concerns
• Collaborate with housekeeping and maintenance teams to ensure manors are clean, well-maintained and stocked with amenities
• Handle special requests and arrangements for guests, including in-manor dining, chef services and special occasions
• Ensure compliance with hotel policies and procedures, including safety and security protocols
• Provide feedback and insights to management to enhance guest experiences and improve service standards
• All other Capella Culturists related duties when Manors are not sold

Qualifications

• Diploma in Hospitality-related courses or higher
• Experience in a butler role in luxury hotels/resorts
• Exceptional customer service skills with a focus on personalized attention
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Knowledge of local attractions, dining options and activities preferred
• Having a driving license is an advantage