Guest Experience Specialist - Food Service

RAFFLES EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

RAFFLES EMPLOYMENT PTE. LTD. is seeking candidates for roles focusing on customer service and support responsibilities in Singapore. The position involves preparing service reports, collecting and analyzing customer information to recommend solutions, and ensuring issues are resolved effectively.

The role requires strong communication, patience, and flexibility to work irregular hours, including weekends and public holidays. Training and formal guidance will be provided to successful applicants.

Responsibilities

• Prepare service reports by collecting and analyzing customer information.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Good communication skills.
• Responsibility and patience.
• The irregular working hours can be accepted.
• Able to work on weekends and public holidays.

Job description

RAFFLES EMPLOYMENT PTE. LTD. is seeking candidates for roles focusing on customer service and support responsibilities in Singapore. The position involves preparing service reports, collecting and analyzing customer information to recommend solutions, and ensuring issues are resolved effectively.

The role requires strong communication, patience, and flexibility to work irregular hours, including weekends and public holidays. Training and formal guidance will be provided to successful applicants.