Guest Experience & Reservations Specialist

BOMUL HOLDINGS PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

BOMUL Samgyetang in Singapore invites hospitality professionals to join our front-of-house team. You will welcome customers warmly, manage seating and reservations, and respond to inquiries with professionalism, helping create a welcoming dining experience.

Together with kitchen and service staff, you will ensure smooth service, process orders and payments accurately, keep the service areas clean, and support promotions and reporting to drive customer satisfaction.

Responsibilities

• Greet and welcome customers in a friendly and professional manner to create a positive first impression
• Respond promptly and politely to customer enquiries, feedback, and complaints to maintain customer satisfaction
• Take reservations and manage seating arrangements to optimize dining area flow and customer comfort
• Coordinate with kitchen and service staff to ensure timely and smooth delivery of food and services
• Process customer orders, payments, and billing accurately to ensure correct transactions
• Maintain cleanliness and proper setup of customer service areas to uphold hygiene and presentation standards
• Assist in executing promotions, loyalty programs, and customer engagement activities to enhance customer experience
• Prepare daily service reports as required by management to track service performance and issues

Job description

BOMUL Samgyetang in Singapore invites hospitality professionals to join our front-of-house team. You will welcome customers warmly, manage seating and reservations, and respond to inquiries with professionalism, helping create a welcoming dining experience.

Together with kitchen and service staff, you will ensure smooth service, process orders and payments accurately, keep the service areas clean, and support promotions and reporting to drive customer satisfaction.