Guest Experience & PR Leader — Events & Brand

Xi Yan Seafood Restaurant; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Xi Yan Seafood Restaurant in Singapore seeks a Host & PR Manager to be the face of our venue, greeting guests, managing seating and reservations, and shaping our public image. You will collaborate with operations, marketing and events teams to deliver a warm, memorable guest experience, handle feedback with diplomacy, and lead junior staff when required.

This role requires fluency in English and Mandarin, a confident presence, and the ability to manage multiple tasks, including weekend and

Qualifications

• Proven experience in hosting, customer service, PR, or a related field.
• Strong interpersonal and communication skills (verbal and written).
• Fluent in English and Mandarin (or other relevant languages, depending on target clientele).
• Confident, presentable, and outgoing personality.
• Ability to manage multiple tasks and remain calm under pressure.
• Knowledge of social media and PR tools is a plus.
• Willing to work on weekends, evenings, and public holidays.

Responsibilities

• Greet and interact with customers warmly and professionally.
• Manage guest seating, reservations, and special requests efficiently.
• Build rapport with guests and VIPs to encourage repeat business.
• Plan and execute PR strategies to enhance brand awareness.
• Represent the company at events, exhibitions, and media functions.
• Handle guest feedback and resolve issues with diplomacy.
• Collaborate with marketing on social media presence, promotions, and campaigns.
• Maintain a positive image of the company through media, community outreach, and customer relations.
• Train and lead junior hosts or front-of-house staff, if applicable.

Skills

Hosting experience

Customer service

PR experience

Interpersonal skills

Communication skills

English & Mandarin

Job description

Xi Yan Seafood Restaurant in Singapore seeks a Host & PR Manager to be the face of our venue, greeting guests, managing seating and reservations, and shaping our public image. You will collaborate with operations, marketing and events teams to deliver a warm, memorable guest experience, handle feedback with diplomacy, and lead junior staff when required.

This role requires fluency in English and Mandarin, a confident presence, and the ability to manage multiple tasks, including weekend and