Guest Experience Duty Manager | Front Office Leader

PVH (Tommy Hilfiger/Calvin Klein); Singapore; Hybrid; SGD 55,000 - 75,000; Full time

Benefits offered by this job

5-day week

Learning & development

Medical insurance

Employee discount Shangri-La Group

Duty meals & shuttle

Job summary

Shangri-La's Rasa Sentosa, Singapore is seeking a Duty Manager to lead daily hotel operations and guest service excellence. You will supervise the Front Office team, ensuring safety and emergency readiness and delivering a seamless guest experience throughout their stay.

The role requires strong knowledge of Rooms and Front Desk operations, plus experience with OPMS and crisis management. A hotel management background is preferred, with a 5-day work week and development opportunities.

Qualifications

• Understanding of Rooms and Front Desk operations in a hotel/resort.
• Experience using OPMS and front office systems to manage guest services and operations.
• Educational background in hotel management is preferred.
• Experience in managing emergency response and crisis situations.

Responsibilities

• Lead daily hotel operations to ensure smooth and efficient service delivery.
• Monitor arrivals, departures and service quality to enhance guest experience.
• Supervise Front Office team to maintain high performance and product knowledge.
• Communicate hotel offerings and updates across colleagues and departments.
• Implement emergency response protocols to safeguard guests and staff.
• Handle crisis situations promptly to minimize impact on operations.

Skills

Front Office ops

OPMS systems

Crisis management

Guest services

Education

Hotel management education

Tools

Hotel software

Job description

Shangri-La's Rasa Sentosa, Singapore is seeking a Duty Manager to lead daily hotel operations and guest service excellence. You will supervise the Front Office team, ensuring safety and emergency readiness and delivering a seamless guest experience throughout their stay.

The role requires strong knowledge of Rooms and Front Desk operations, plus experience with OPMS and crisis management. A hotel management background is preferred, with a 5-day work week and development opportunities.