GSOC Shift Lead

Control Risks; Singapore; On-site; SGD 67,000 - 112,000; Full time

Job summary

Control Risks is seeking several dedicated GSOC Shift Leads to join a newly formed GSOC programme in Singapore. You will supervise analysts, lead daily shifts, and ensure timely escalation and high-quality incident handling across APAC and global regions.

The role requires a University degree and 2+ years GSOC experience, with a demonstrated ability to coach teammates and coordinate with internal stakeholders. A 24x7 shift pattern is expected.

Qualifications

• University degree or above required; GSOC experience preferred.
• Minimum 2+ years GSOC experience with at least 1 year in a supervisory/leadership role.
• Proficiency in global risk event monitoring and incident response protocols.
• Ability to train and mentor analysts and lead shift handovers.
• Strong written and verbal communication to guide a team during emergencies.

Responsibilities

• Supervise GSOC Analysts to ensure monitoring and responses follow SOPs.
• Lead shift and handovers; ensure quality of work across shifts.
• Issue security incident notifications or early warning reports via internal platforms.
• Respond quickly to emergencies; coordinate task assignments and escalations.
• Lead incident response and coordinate with analysts and stakeholders.
• Support output of reports and perform quality control on GSOC products.
• Participate in process optimization and risk mitigation planning.
• Provide direction to analysts; adapt to stakeholder requirements.
• Liaise with internal stakeholders on global risk events and incidents.
• Provide training, coaching, and performance feedback to GSOC Analysts.
• Act as GSOC Analyst when required.

Skills

GSOC supervision

Leadership

Communication

OSINT monitoring

Incident response

Data analysis

Training & coaching

Stakeholder liaison

Education

University degree

Tools

Office software

Job description

Control Risks is looking for several dedicated GSOC Shift Leads to join a newly formed GSOC programme aligned to a global technology company, based in Singapore. The team will provide continuous 24/7 coverage of the client's operations in APAC and other global regions, and will operate on a rotational shift basis.

To be considered for these roles, candidates should be currently based in Singapore and hold full work rights.

Responsibilities:

• Supervise and direct GSOC Analysts to ensure all tasks and monitoring/response activities are carried out efficiently and in compliance with standard operating procedures.
• Lead the shift to ensure a smooth operation, lead the handover between shifts, and be responsible for the quality of the work of the shift, take the initiative to spot problems and correct them in time.
• Use the company's internal communication platform to issue security incident notifications or early warning reports.
• In case of emergencies, respond quickly, coordinate task assignments, ensure proper handling and prompt escalation.
• Lead the response to incidents, coordinating between Analysts, and other relevant entities, and escalating as required.
• Support the Program Specialist / Team Lead to output reports.
• Responsible for proof-reading, vetting, ensuring quality control, and approval of GSOC products.
• Participate in operation process optimization, identify problems or risks in the workflow, submit improvement plans, and assist in solving them.
• Adapt to stakeholder requirements decisively by coming up with and giving direction to GSOC Analysts.
• Liaise with internal stakeholders (e.g., EHS, HR) on global risk events and incidents.
• Provide training, guidance, coaching, and performance feedback to GSOC Analysts.
• Perform the role of a GSOC Analyst, as needed.

• University degree or above and 2+ years GSOC experience including at least a year in a supervisory/leadership role.
• Proficiency in global risk event monitoring, OSINT tactical intelligence, security systems and devices, and incident/emergency response protocols
• Work proactively, with a strong sense of responsibility and safety awareness, and the ability to lead the shift during daily operation.
• Able to remain calm and professional under strong pressure, with strong decision- making skills, and able to provide guidance to Analysts in emergency situations.
• Solid verbal and written communication skills to lead a team effectively and ensure the accurate transfer of information across shifts.
• Ability to communicate effectively with stakeholders at all levels, ensuring that critical information is delivered clearly and on time.
• Ability to train and coach operators, including the conducting of drills.
• Proficient in using office software, with good document writing skills and data analysis skills.
• Can adapt to the 24x7 hour working schedule, including holidays.