GSOC Shift Lead

Control Risks Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Control Risks Group seeks several dedicated GSOC Shift Leads to join a newly formed GSOC programme in Singapore. The team will provide 24/7 coverage of the client’s operations in APAC and other regions, operating on a rotational shift basis.

Ideal candidates are based in Singapore with full work rights, and have 2+ years GSOC experience including at least a year in a supervisory role, plus strong OSINT, risk monitoring, and incident response skills.

Qualifications

• Bachelor's degree or above and 2+ years GSOC experience including at least a year in a supervisory/leadership role.
• Proficiency in global risk event monitoring, OSINT tactical intelligence, security systems and devices, and incident/emergency response protocols.

Responsibilities

• Supervise and direct GSOC Analysts to ensure tasks and monitoring/response activities are carried out efficiently and in SOPs.
• Lead the shift to ensure smooth operation, manage handovers between shifts, and ensure quality of work.

Skills

Leadership

Communication

Decision making

Crisis management

Team coaching

OSINT monitoring

Education

University degree or above

Tools

Office software

Job description

Control Risks is looking for several dedicated GSOC Shift Leads to join a newly formed GSOC programme aligned to a global technology company, based in Singapore. The team will provide continuous 24/7 coverage of the client's operations in APAC and other global regions, and will operate on a rotational shift basis.

To be considered for these roles, candidates should be currently based in Singapore and hold full work rights.

Responsibilities:

• Supervise and direct GSOC Analysts to ensure all tasks and monitoring/response activities are carried out efficiently and in compliance with standard operating procedures.
• Lead the shift to ensure a smooth operation, lead the handover between shifts, and be responsible for the quality of the work of the shift, take the initiative to spot problems and correct them in time.
• Use the company's internal communication platform to issue security incident notifications or early warning reports.
• In case of emergencies, respond quickly, coordinate task assignments, ensure proper handling and prompt escalation.
• Lead the response to incidents, coordinating between Analysts, and other relevant entities, and escalating as required.
• Support the Program Specialist / Team Lead to output reports.
• Responsible for proof-reading, vetting, ensuring quality control, and approval of GSOC products.
• Participate in operation process optimization, identify problems or risks in the workflow, submit improvement plans, and assist in solving them.
• Adapt to stakeholder requirements decisively by coming up with and giving direction to GSOC Analysts.
• Liaise with internal stakeholders (e.g., EHS, HR) on global risk events and incidents.
• Provide training, guidance, coaching, and performance feedback to GSOC Analysts.
• Perform the role of a GSOC Analyst, as needed.

• University degree or above and 2+ years GSOC experience including at least a year in a supervisory/leadership role.
• Proficiency in global risk event monitoring, OSINT tactical intelligence, security systems and devices, and incident/emergency response protocols
• Work proactively, with a strong sense of responsibility and safety awareness, and the ability to lead the shift during daily operation.
• Able to remain calm and professional under strong pressure, with strong decision- making skills, and able to provide guidance to Analysts in emergency situations.
• Solid verbal and written communication skills to lead a team effectively and ensure the accurate transfer of information across shifts.
• Ability to communicate effectively with stakeholders at all levels, ensuring that critical information is delivered clearly and on time.
• Ability to train and coach operators, including the conducting of drills.
• Proficient in using office software, with good document writing skills and data analysis skills.
• Can adapt to the 24x7 hour working schedule, including holidays.