Growth-Focused Customer Experience Executive

Aureus Group Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Aureus Group Pte Ltd is seeking a Customer Experience Executive in Singapore to drive revenue growth and maintain high customer service standards in a fast-paced music education environment.

The role requires weekend availability, strong communication skills, and a strategic mindset to engage customers, book trials, and collaborate with the Centre Team for sustained centre growth and high NPS scores.

Qualifications

• Weekend availability is required.
• Strong verbal and written communication essential.
• Strategic mindset with ability to think critically in sales situations.
• Commitment to compliance and ethical business practices.

Responsibilities

• Provide excellent customer service by addressing inquiries and booking trials.
• Respond to emails/WhatsApp and phone inquiries within SLAs.
• Collaborate with Centre Team and management to drive growth.
• Ensure smooth opening, operation, and closing of centres.
• Support inventory audits and ad-hoc operational tasks.
• Monitor customer satisfaction and contribute to high NPS scores.

Skills

Customer service

Communication

Strategic mindset

Sales orientation

Team collaboration

Weekend availability

Job description

Aureus Group Pte Ltd is seeking a Customer Experience Executive in Singapore to drive revenue growth and maintain high customer service standards in a fast-paced music education environment.

The role requires weekend availability, strong communication skills, and a strategic mindset to engage customers, book trials, and collaborate with the Centre Team for sustained centre growth and high NPS scores.