Divisional Head of Growth

Aureus Academy; Singapore; On-site; SGD 66,960 - 89,280; Full time

Benefits offered by this job

Salary range 6,000–8,000 SGD

Medical & Insurance

Annual leaves & sick leaves

In‑House Learning & Training

Career development opportunities

Complimentary music lessons

Vibrant company culture

IT devices & software provided

Job summary

Aureus Group in Singapore is seeking a Divisional Head of Growth to design scalable sales strategies that drive centre growth. You will coordinate cross‑departmental initiatives, train and mentor staff, and champion customer satisfaction and staff welfare across Aureus centres.

Join a fast-growing music education group renowned for its industry impact. The role involves leading sales, training programs, and enhancing customer experiences while aligning with Aureus values and a 5‑star service

Qualifications

• Minimum 5 years of experience in both management and the retail industry.
• Proven ability to cultivate and maintain a positive divisional culture within previous work experience.
• Flexible and available to work on weekends.
• Track record of successful sales leadership, demonstrating the ability to drive and achieve sales targets.
• Strategic mindset and ability to think critically in various sales situations.
• Strong verbal and written communication skills essential for effective collaboration and leadership.
• Customer‑centric approach in work, prioritising customer satisfaction and engagement.
• Strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Responsibilities

• Performance Enhancement and Feedback – Regularly evaluate the team’s performance in providing excellent service, effective customer communication, sales proficiency, and customer experiences.
• Onboarding Training – Deliver a thorough onboarding program for new team members, focusing on customer service, sales practices, centre etiquette, and Aureus values.
• Training and Mentorship – Retraining and mentoring programs for under‑performing members, ensuring effective on‑the‑job mentoring.
• Utilisation Optimisation – Improve front desk efficiency during non‑peak hours for higher product knowledge and communication skills.
• Enhance Centre Experience – Oversee maintenance to ensure a 5‑star level working environment.
• Sales and Growth – Lead daily outbound calls, meet monthly targets, and manage follow‑ups and inquiries.
• Roster and Schedule – Manage staffing and leave approvals to maintain business continuity.
• Workplace Culture – Promote positive culture, morale boosting, and staff welfare events.
• Customer Relationship Management – Strengthen CRM to improve lifetime customer value and retention.
• Communication and Transparency – Maintain aligned communications and regular updates across teams.
• Aureus Curriculum System – Ensure full adoption of the Enigma system per directives.
• Documentation and Reporting – Track evaluations and improvement plans.
• Ad‑Hoc – Take on additional duties as needed.

Skills

Sales leadership

Management

Retail experience

Verbal communication

Written communication

Strategic thinking

Customer-centric

Compliance

Job description

Divisional Head of Growth – Job Description

Full-Time, Singapore, Centre Management

About Aureus Group

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Mission of the Position

The Divisional Head of Growth has the responsibility of creating scalable sales strategies and systems to significantly optimise the growth of the Aureus centres under him/her. This role requires a highly self‑motivated individual, who will be responsible for cross‑departmental coordination within the company to meet the company’s goals. Customer and employee satisfaction are critical pillars to the organisation’s success, and therefore the Divisional Head of Growth will be delivering training/re‑training, mentorship programmes, performance enhancement and event/marketing campaigns, to maximise the overall growth productivity of the centres around these pillars.

Responsibilities

• Performance Enhancement and Feedback – Regularly evaluate the team’s performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360‑degree feedback loop involving various stakeholders.
• Onboarding Training – Deliver a thorough and comprehensive onboarding program for new team members, focusing on excellent customer service, best sales practices, centre etiquette, and Aureus‑assigned values. Incorporate roleplays, ensure timely completion of specialised training, and foster a deep understanding of the company’s mission, vision, and values for cultural alignment.
• Training and Mentorship – Deliver retraining and mentorship programmes for under‑performing team members, addressing individual needs as assigned by Aureus. Ensure effective on‑the‑job mentoring to help them reach LTH and customer satisfaction targets.
• Utilisation Optimisation – Optimise front desk efficiency during free periods for increased productivity, utilising non‑peak hours to enhance product knowledge and communication skills.
• Enhance Centre Experience – Administer and oversee logistical and facilities maintenance operations to ensure a seamless and well‑maintained working environment, comparable to a 5‑star hotel experience, encompassing upkeep, cleanliness, and overall experiential quality.
• Sales and Growth – Ensure team success through daily outbound sales calls, meeting monthly assigned targets. Adhere to follow‑up processes for open leads, handle incoming calls and emails promptly and professionally, and actively contribute to sales activities and events for effective lead generation and conversions.
• Roster and Schedule – Efficiently handle staffing adjustments by reallocating shifts or filling in on off‑days to maintain business continuity in response to staff absences, including managing staff leave approvals.
• Workplace Culture and Etiquette – Promote a positive work environment aligned with company values. Develop strategies to boost morale, address challenges, and organise staff welfare events with the goal of reaching a target employee satisfaction index score.
• Customer Relationship Management – Recognise that the GM role extends beyond immediate interactions, to focus on enhancing the lifetime value of customers through effective CRM strategies. Ensure customer retention through adept problem‑solving and maintaining high service standards among team members, with the goal of reaching a target customer satisfaction index score.
• Communication and Transparency – Ensure consistent and aligned communications with the company’s core values across all channels. Conduct regular huddles and town halls for transparent communication across team layers, including regular reporting of feedback completion rates.
• Aureus Curriculum System – Guarantee the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
• Documentation and Reporting – Track and report team evaluations, development, and improvement plans.
• Ad‑Hoc – Perform and fulfil additional duties as assigned by the Management.

Hiring Criteria

• Minimum 5 years of experience in both management and the retail industry.
• Proven ability to cultivate and maintain a positive divisional culture within previous work experience.
• Flexible and available to work on weekends.
• Track record of successful sales leadership, demonstrating the ability to drive and achieve sales targets.
• Strategic mindset and ability to think critically in various sales situations.
• Strong verbal and written communication skills essential for effective collaboration and leadership.
• Customer‑centric approach in work, prioritising customer satisfaction and engagement.
• Strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Perks and Packages

• Salary Range of $6,000–$8,000
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In‑House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices and Digital Softwares are provided