Growth-Focused Account Manager – Fintech Payments

Airwallex; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Airwallex is seeking an Account Manager for the SME & Growth Business team in Singapore. You will own and expand a portfolio of retail, e‑commerce, marketplace and consumer customers, building multi‑disciplinary relationships across commercial, finance, operations and leadership.

You will translate customer needs into commercial Airwallex solutions to drive wallet share and activation. You’ll analyze customer data and market opportunities, lead discovery conversations, and guide the journey from

Qualifications

• 4+ years in account/relationship management, customer success, or sales.
• Proven track record of revenue growth within existing accounts.
• Strong commercial drive to identify growth opportunities.
• Confident in engaging with customers and stakeholders to tailor solutions.
• Able to collaborate with multiple functions and levels of seniority.
• Experience with CRM and data-driven account planning.

Responsibilities

• Own and grow a portfolio of retail, e-commerce, marketplace and consumer customers in Singapore.
• Build trusted relationships across commercial, finance, operations, product and leadership teams.
• Understand customer business models, payment flows and growth plans.
• Identify whitespace and growth opportunities from data and business developments.
• Lead commercial discussions, negotiate, and progress opportunities to activation and adoption.
• Educate customers on Airwallex products and features and drive ongoing adoption.
• Collaborate with Sales, Product, Operations, Marketing, Strategy, Risk and Compliance to deliver solutions.

Skills

Account management

Relationship management

Customer success

Sales

English communication

CRM proficiency

Tools

Salesforce

Looker

Tableau

Job description

Airwallex is seeking an Account Manager for the SME & Growth Business team in Singapore. You will own and expand a portfolio of retail, e‑commerce, marketplace and consumer customers, building multi‑disciplinary relationships across commercial, finance, operations and leadership.

You will translate customer needs into commercial Airwallex solutions to drive wallet share and activation. You’ll analyze customer data and market opportunities, lead discovery conversations, and guide the journey from