[2yrs contract] Business Analyst – Technology Solutions – Corporate (Payment)

OCBC (Singapore); Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

OCBC Singapore is seeking a seasoned Regional Business Analyst for IT to support the Cash Management domain, driving transformation and product development across payments and collections. The role interfaces with business, operations, and technology to deliver strategic outcomes on a regional scale.

You will engage stakeholders, define requirements, and guide options and implementations while ensuring consistency with the group’s architecture and technical stack.

Qualifications

• 6–10+ years of experience as a Business Analyst in payments or financial services.
• End-to-end knowledge of Payments from customer initiation to backend fulfilment and posting.
• Expertise in cross-border payments and high-value payment systems.
• Strong understanding of SWIFT network and ISO 20022/MX formats.
• Experience in payment transformation, migration, or regulatory projects.
• Excellent written and verbal communication with strong storytelling and documentation skills.
• Ability to work in diverse, geographically distributed teams and manage multiple projects.

Responsibilities

• Support Enterprise Payment Services transformation portfolio as a BA across initiatives and agile squads.
• Lead workshops, requirement sessions, and stakeholder alignment with business partners.
• Gather, document, and validate regional business and functional requirements.
• Serve as SME on SWIFT messaging and cross-border payments; translate into clear requirements.
• Analyze regional processes to harmonize design and enable digital adoption and straight-through processing.
• Support architecture committees and project teams to ensure operating models align with strategy and tech stack.
• Prepare and review test scenarios, support SIT, UAT, and related validation activities.
• Develop concise, visually compelling decks for senior stakeholders.

Skills

Payments domain

Cross-border payments

SWIFT ISO 20022/MX

Agile/SCRUM

Stakeholder management

Documentation & presentation

SDLC

Problem solving

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Job Description:

• A Regional Business Analyst role in IT department to support strategic business solution, drive transformation and product development in the Cash Management domain which can cover Payment and Collection solutions for the Group.
• This role sits at the intersection of business, operation, and technology, driving critical payment and collection initiatives and ensuring seamless delivery.
• Able to effectively and efficiently engage business to understand their business strategy and product requirement to propose a build & implementation strategy that can meet their needs.
• Play a consultant role to business to propose options for consideration and drive outcome.
• Ensure harmony, scalability and compatibility of proposed solution across the Group with regional mindset.
• Able to navigate various dependencies and streams to achieve best outcome for the business within stipulated timeframe and resources provided.
• Stay abreast of market/industry trends and best practices to proactively recommend innovative solutions for business.

Key Roles and Responsibilities:

• Support Enterprise Payment Services platform transformation portfolio as a Business Analyst that can cover multiple initiatives/agile squads and work closely with business partners to drive outcome to meet business objectives.
• Drive workshops, requirement sessions, and stakeholder alignment across multiple teams.
• Gather, document, and validate business and functional requirements with stakeholders regionally.
• Act as a subject matter expert on SWIFT messaging (e.g. MT/MX formats) and cross-border payment processes. Able to breakdown complex problems into clear, structured requirements and solutions.
• Conduct analysis of regional business process, operations and technology solutions to harmonize design and build for maximum output in terms of digital adoption and end to end straight through processing, where possible.
• Provide support to architecture committee and project teams to ensure that target operating models are progressing in line with the preferred strategic architecture / chosen architectures and technology stack.
• Prepare/review test scenarios and test cases, provide support for SIT, UAT and other related activities to ensure business needs are met.
• Develop clear, concise, and visually appealing decks for senior stakeholders.

Requirement:

• 6 – 10+ years of experience as a Business Analyst in payments or financial services.
• Possess end to end business knowledge of Payments all the way from customer initiation via various channels to backend fulfilment, settlement, and financial posting.
• Strong expertise in cross-border payments and high-value payment systems.
• Solid understanding of SWIFT network and messaging standards (ISO 20022/MX).
• Proven experience working on payment transformation, migration, or regulatory projects.
• Strong analytical and problem-solving skills with the ability to assimilate information quickly with attention to details.
• Excellent oral and written communication skills, including documentation and presentation skills.
• Proficiency in presentation tools with strong storytelling ability.
• Able to prioritise tasks and work under pressure with tight deadlines and/or multiple projects.
• Strong interpersonal skills to liaise with business stakeholder and other subject matter experts.
• Demonstrate experience and the ability to work in a culturally diverse and geographically distributed cross-functional teams and build relationships with stakeholders at all levels of the organization.
• Understanding of technology and development lifecycle – experience in both SDLC & Agile/SCRUM delivery.

Side note:

• This role requires 100% Work In office, at Punggol.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.